Senior Application Support Analyst (crm Dynamics 365)
Singapore, Singapore
Job Description
Job Summary
- Singapore
- Permanent
- JN -092023-1947720
- Sep 22, 2023
- Competitive
You will be part of a multi-award winning firm. A leading organization in the public sector, transforming through smart technology and latest innovations.
- Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
- Work with level 3 support teams to fulfill service requests and change requests.
- Document and track incidents, service requests, change requests and provide regular progress reports.
- Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to production environment in accordance with project methodologies.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
- Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.
- Degree in Computer Science, Computer Engineering or equivalent.
- At least 3-8 years\' experience in IT industry, inclusive of 2+ years\' experience in application support and operations.
- Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC) and Agile.
Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.
Morgan McKinley Pte Ltd
EA Licence No: 11C5502
EAP Registration No: R1876670
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Job Detail
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Job IdJD1374086
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned