Job Description

What you will be working on:The Municipal Services Office (MSO) was set up in Oct 2014 to improve the coordination, delivery, and quality of municipal services by Government and Town Councils. These services include the upkeep and improvement of common areas in public and private housing estates, and the upgrading or provision of neighbourhood infrastructure. Having reaped these early, low-hanging fruit, MSO and our partner agencies are now on a multi-year effort to integrate and optimise decision-making and ground operations across the sector more fundamentally. Specifically, we are transforming the way works are scheduled and manpower deployed on the ground, multi-skilling workers to perform multiple, adjacent job functions, and using operations-technology and Command, Control and Communications (C3) concepts to enable more pre-emptive action that meets residents\' needs. The outcomes for residents and Government from this new service delivery model have been promising. We are looking for driven, like-minded colleagues that can work with the sector to take this progress to even greater heights.What we are looking for:You will be leading one of the two 5-man (and growing!) teams steering the full spectrum of municipal operations transformation viz. ground sensing, pre-emptive and reactive case management, consolidation of customer service touchpoints, technology deployment, resource optimisation, contract management and post-implementation reviews. Central to this role is sensitivity to public needs, the translation of these needs into concrete activities with clear business outcomes and working with diverse stakeholders to deliver these outcomes on time and within budget. [Key Competencies] \xe2\x80\xa2 [Working as One Public Service] Strong track record of peer leadership, project and/or contract management and delivering results in Ops-Policy roles. \xe2\x80\xa2 [Improving and Innovating Continuously] Grit, and attention to detail. \xe2\x80\xa2 [Serving with Heart, Commitment and Purpose] \xe2\x80\xa2 Curious about what is happening in our neighbourhoods; Sensitive to public needs and able to think from lay person\'s perspective; Adept at translating these needs into clear, concrete deliverables for team members and partner agencies. \xe2\x80\xa2 [Keep Learning and Putting Skills into Action] \xe2\x80\xa2 Keen to explore a service delivery focus for next posting (with exposure to project and contract management, ground operations, ops-tech development, and deployment, etc). \xe2\x80\xa2 Excellent written and verbal communication skills. \xe2\x80\xa2 Experience in the following is preferred but not mandatory: o 3-5 years in a supervisory position o 5-7 years of ground operations o IT systems and project management o Industry transformation and process reengineeringAbout Ministry of National Development:The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence - one which keeps pace with global challenges and the rising aspirations of Singaporeans. Our Vision: An Endearing Home, A Distinctive Global City Our Mission: Develop world-class infrastructure Create a vibrant and sustainable living environment Build rooted and cohesive communities

Ministry of National Development