Job Description

Overview:
The staff will be responsible for providing operational and administrative support to the Children's Urgent Care Clinic (C-UCC) under National University Centre for Women & Children (NUWoC). This would involve supporting and developing effective clinical operations (e.g., processes, management of service staff etc) to provide a good care experience for patients, while maintaining financial sustainability.
Primary Responsibilities:

• Ensure effective operations at at C-UCC through close collaboration with Clinicians, Nurses and Allied Health colleagues. The operational duties include (non-exhaustive):
• Facilities management.
• Centre procurement.
• Communications and publicity.
• Management of agreements (e.g., tenancy, services etc).
• Quality assurance (e.g., audits, licensing etc).
• Tracking of key indicators and submission of reports (e.g., to NUH management and Ministry of Health).
• Mass casualty incident and management (MCI).
• Drive patient experience at U-UCC.
• E.g., improve patient experience scores by improving processes such as optimising patient wait time and improvement of care environment.
• Review of care model and key outcomes.
• E.g., future expansion and/or relocation plans.
• Review of care model to ensure financial sustainability.
• Team management for a team of 4-6 frontline service staff.
• E.g., onboarding, training and development.
• Ensure good quality service standards to patients and clients.
• Lead continuous improvement and knowledge management (e.g., proper documentation and standard operating procedures) for C-UCC.

• Provide ad-hoc support to publicity events organised by department and partners.
• Cross coverage of Clinical Operations Duties (e.g., Acute Care/Children's Emergency).

• Bachelor's degree, preferably in business and healthcare related disciplines.
• At least 3-5 years of working experience, preferably in healthcare clinical operations and management.
• Prior experience in leading a team would be an advantage.
• Ability to plan strategically and maintain a keen eye for detailed implementation.
• Excellent interpersonal, communications and change management skills (e.g., for stakeholder and staff engagement).
• Strong analytical skills, good time management and result orientated.
• Effective problem-solving skills.
• Excellent IT skills in areas such as Microsoft Office applications, databases (Tableau).