Senior Assistant Manager, Hospital Planning and Clinical Services (REF: HJY)
Permanent
Posted 20 hours ago
Looking for a Senior/Assistant Manager specialised in Hospital Planning and Clinical Services!Location: West/CentralWorking Hours: Mon-Fri, Office Hours:
Responsible for daily service point operations assigned, including front counters, administrative and operational matters
Partner with Nurse Managers, Allied Health Professionals and stakeholders in resolving systems and process issues
Ensure that system and processes adhere to SOP in place to create a positive experience for patients
Management of service points through annual financial budgeting and regular reviews with clinical heads, and to develop new services
Continually review new and existing workflows to ensure they are optimised and streamlined
Devise innovative services to continually improve service levels and ensure patients have positive experiences
Achieve volume and financial targets, develop and execute clinical plans to ensure goals are attained
Manage Service Associates providing services in service points
Ensure Service Associates receive appropriate and sufficient induction, orientation and training, in order to discharge their duties professionally
Responsible for staff engagement, recruitment, retention to maintain a stable pool of staff required to achieve desired service outcomes
Take part in two-way communication between staff and management, and ensure timely dissemination of information, and escalate and issues, and providing recommended solutions
Participate in committees and other tasks as assigned
Job Requirements:
A recognised Degree with min 3 years of experience in the Healthcare industry
At least 4 years of experience managing frontline staff
Those with experience in healthcare operational work will have added advantage
Strong project management capabilities with experience driving a cohesive team
Possess strong analytical skills, with the ability to communicate well in writing and verbally
Comfortable to work in a fast-paced environment
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