Job Description

Job Summary

• Location: One-North

The HR Group Shared Services (GSS) team is seeking for individual with subject matter expertise to sit within the Employee Service Division (ESD) that oversee the Benefits and Learning & Development (L&D) administration. This specialist will perform and supervise a team of specialists to ensure meeting of monthly KPIs and Service standard by timely and accurate execution of daily operations that supports all the institutions in the medical cluster. The ideal candidate is expected to deep-dive and problem-solve into operational issues and provide guidance to the team where necessary.Job Responsibilities

• Lead and coach a team of specialists to achieve desired levels of performance and quality for seamless delivery of daily Benefits and L&D operational matters.

• Oversee the insurance claims (e.g GTL, medical for clinicians) processing to ensure the claims are timely processed by insurer.

• Manage benefits related administration such as Long Service Awards and handling of medical claims for key stakeholders.

• Act as an advisor and provide guidance to the team for related escalations or issues that arise.

• Support monthly Divisional Service Level Agreement (SLA) statistical reporting to effectively present trends and team performance indicators and assist in other ad-hoc statistics report where applicable.

• Drive process improvements and system enhancements within the team for efficiency and effectiveness and ensure in compliance with relevant local employment regulations and company policies.

Job Requirements

• Degree in Human Resource or Business-related discipline.

• More than 6 years of HR experience with minimum 3 years relevant to benefits and/or L&D operations.

• Understanding of HR benefits practises and employment laws and regulations.

• Strong interpersonal and communication skills to build strong relationships with stakeholders.

• Supervisory experience is preferred.

• Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage.

• Self-driven, strong adaptability, meticulous and ability to prioritise work.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Chua Pei Jie EmilyRegistration Number: R24125061EA Licence No: 06C2859 (MCI Career Services Pte Ltd)Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services