Job Description

Responsibilities

Manage a data services portfolio and associated projects by aligning to the IT strategy

Identify opportunities for optimization, redesign, or process improvement of data services

Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of data services

Work with vendors and teammates to provide administrative/operational support across data services as needed

Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing data services to create system roadmaps and business processes related to data services

Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing data services

Contribute to a strong technical culture among the IT team and vendors that emphasizes technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences

Manage maintenance outsourcing and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact and reduce costs

Provide regular actionable updates on ongoing projects and operational matters/issues related to data services

Assist in drafting and reviewing relevant policies and procedures, and documentation for effective management of new and supported data services

Implementing and monitoring for compliance with relevant policies and procedures

Assist in the budgeting for projects and operations related to data services

Assist in the preparations of data services for IT audits and any other tasks that may be assigned by the reporting officer

Requirements:

Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology, or similar with related industry experience

5 years of working experience with a minimum 2 years in either data analytics, data engineering, or database administration/design

Working knowledge of database technologies (e.g. MySQL, MSSQL, PostgreSQL, Oracle) and agile project methodology

Proven collaboration and communication skills

Proven ability to work under pressure, independently and in teams

Working knowledge or certification in visualization tools (e.g. Qlik, PowerBI) and data pipeline tools (eg Denodo, Snowflake) will be an advantage

Hiring Institution: LKC

Nanyang Technological University