Job Description

This is an exciting opportunity for someone looking to contribute to the growth of Changi Airport Group and the development of Singapore Changi Airport. You will be part of the team in Pricing and Commercial Strategy Division within the Commercial Cluster. The team is responsible for the management of all the revenue streams of the airport including aircraft landing, parking and aerobridge fees, passenger service charges, car parking, utilities and airport service charges. The team also undertakes the short and long term forecasting, budgeting and variance reporting of CAG\'s revenue streams on a regular basis to facilitate management\'s business planning and decision-making, as well as the organisation of strategic initiatives for the Commercial Cluster.We are looking to hire an energetic, driven analyst to oversee the day-to-day operations of our digital carpark offerings at Changi Airport, such as Park & Fly, Park & Work etc (more details on these products can be found on our website or the iChangi app).

You\'ll get to do things like:

• Analyse the sales performance of the above-mentioned digital products, investigate and respond to day-to-day user issues while upholding Changi\'s service standards.
• Recommend improvements to enhance the customer experience, while deepening CAG\'s carpark offerings across various price points with the aim of growing the overall car parking revenue.
• Be involved in the pricing and management of the various airport charges at Changi, alongside the budgeting, forecasting and variance analysis of our commercial revenue.
• Propose optimal pricing structures and tariff rates, benchmarking, conducting User Consultations during price revisions, as well as revenue forecasting and variance analysis.

• Bachelor\'s Degree in Accounting / Finance / Business / Economics or other relevant discipline
• At least 2 years of relevant experience in customer service operations, pricing, revenue management, or aviation will be preferred
• Proficient in financial modelling and scenario analysis using Excel and / or other similar financial and data analysis software, or familiarity with revenue budgeting systems will be advantageous.
• Good presentation, verbal and written communication skills

Changi Airport Group