Job Description

Business Function
Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels.
Responsibilities

• Provide operational support for production channel system
• Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
• Possesses good domain knowledge of payments/Channels
• Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 3 client impacting incidents.
• Ensures that all stakeholders are sufficiently involved in the Problem Management process.
• Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
• Participate in knowledge transfer to ensure better grasp of the product and domain.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

Requirements

• Overall experience of at least 5 years in IT with 2 years in banking payment domain
• Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting
• Worked supporting corporate channels. If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage
• Able to provide 24x7 operational support including Weekends and public holidays when required
• Good communication skills both in written and oral
• Self-starter with excellent crisis management skills.
• Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups

Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.