Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• As the SG extension of the MEGA functional team, partner the MEGA tech team to work closely with key stakeholders and users from Operations & Risk SMEs to ensure effectiveness and reliability of the MEGA platform:

• Provide user support on MEGA workflows, issues and enhancements / testing.
• Work with key users and Technology teams to ensure data governance, workflow quality.
• Work with ID admin and application manager (Tech) to ensure access matrix is sound.
• Initiate improvements backed with data, to derive benefits aligned to the agreed outcomes.
• Support/Manage changes in the MEGA platform to achieve agreed outcomes:

• Gather information on user feedback, requests for decision making on work prioritization.
• Perform analysis of the user case requirements and change impact.
• Collaborate with ORM data team and tech and ID admin to implement the solutions.
• Manage the validation of the implementation and revised workflows with key parties.
• Provide prompt updates / escalation to management / stakeholders.
• Work with tech to automate data from MEGA to the Control Tower platform.
• Upskill users on use of MEGA platform and reduce failure demand, enabled by data analysis leveraging the PeopleTech Control Tower and DDOM.
• Partner Key Stakeholders to drive ORM owned initiatives leveraging MEGA to achieve agreed outcomes e.g. onboarding of new MEGA assets and processes.
• Provide Project support and Business/Impact analysis for other ORM led or impacted initiatives e.g. streamline data submission process for risk control tower.

Requirements

• Degree holder in Computer Science, Engineering or equivalent.
• 3-6 years working experience, with exposure to Business/Ops/Risk Management environment.
• 2-5 years of Business/Data Analyst experience.
• Knowledge and experience in software tools and Agile methodology is advantageous.
• Curious and passionate about solving business problems with attention to detail.
• Experience in user management / data & dashboard support and stakeholder interactions.
• Able to communicate clearly and interact professionally with a diverse group, executives, managers, and subject matter experts.
• Independent self-starter with ability to multitask and has a \'can-do\' attitude.
• Good understanding of data and workflows, and analytical concepts.
• Resourceful in picking new tools.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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