Job Description

Singapore, SingaporeCompany: Singtel Group\xe2\x80\x9cAt Singtel, our mission is to Empower Every Generation. We are dedicated to foster an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining us, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a Part of Something BIG!We are expanding our team at Singtel\'s Digital InfraCo as we will be launching GPU-as-a-Service (GPUaaS) in Singapore and Southeast Asia in the third quarter of this year, providing enterprises with access to NVIDIA\'s AI computing power to drive greater efficiencies to accelerate growth and innovation.At launch, Singtel\'s GPUaaS will be powered by NVIDIA H100 Tensor Core GPU-powered clusters that are operated in existing upgraded data centres in Singapore. In addition to NVIDIA H100 GPUs, we will be among the world\'s first to deploy NVIDIA\'s next-generation GB200 Grace Blackwell Superchips, which deliver 30X faster real-time large language model inference than its predecessor. We will be one of the first NVIDIA Partner Network Cloud Partners to receive them early next year and this will give enterprise customers options of different types of accelerators for their advanced computing and AI needs.\xe2\x80\x9dMake an Impact by

• Perform shift duty to support 24x7 DC Operations

• Perform continuous monitoring for all Data Centre facility infrastructure (both upstream and downstream M&E services) as well as DC Hall status (temperature, humidity, water leakage etc) to ensure that the Data Centre is in normal functioning state.

• Conduct regular inspections and testing to identify and address potential equipment failure and other operational issues.

• Provide Remote Hand support for racking, connecting and disconnecting of liquid cooling tubing, connecting and disconnecting of network cablings, powering on/off servers and other devices, network cable connectivity test, physical storage media management including physical connect/disconnect of HDD.

• Ensure incidents are responded and attended to immediately and escalated for 2nd/3rd level resolution in a timely manner based on criticality, impact, and SLA considerations.

• Coordinate with various stakeholders to fix the technical issues and to provide timely support to customers.

• Help support incidents management and closure, including root cause analysis on incidents.

• Raise necessary documentation to support Change Request or notifications requests to the customers as part of service maintenance.

• Coordinate maintenance of electrical and mechanical systems in DC.

• Perform other duties such as access clearance and participate in projects as required.

• Respond to and fulfil customer requests.

• Monitor and manage equipment movement, asset tagging, labelling and tracking.

• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, an ITE graduate with 5 years relevant working experience managing 24x7 DC Operations

• General functional and technical knowledge of data centre infrastructure, including electrical and mechanical systems, fire detection and protection systems, building management systems, M&E equipment maintenance in critical facilities environment.

• Candidate who possess basic certificates in InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO will have added advantage

• A team player with good communication skills (both verbal & written), and who is also able to perform independently.

• Analytical with good problem-solving skills and is able to work under pressure.

• Possess positive attitude and is proactive.

• Organised and able to understand priorities in developing circumstances.

Rewards that Go BeyondFull suite of health and wellness benefitsOngoing training and development programsInternal mobility opportunitiesYour Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel