Senior Associate/associate, Regional Chatbot Project Management, Institutional Banking Group Operations, Technology & Operations

Singapore, Singapore

Job Description


Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Ideate and create customer journeys to improve on quality and to improve our adoption rate
  • Use data and analytics to find opportunities for continuous improvement of the chatbot user experience
  • Re-engineer the end-to-end process, analyze and review operations solutions
  • Liaise with stakeholders on initiatives - from conceptualization to implementation
  • Build business case, get endorsement and approval for each initiative
  • Conduct requirement gathering workshop, review, and document requirements artefacts
  • Work closely with technology teams and country teams to ensure timely delivery of project
  • Design, lead and participate in user acceptance testing (UAT) of self-service capabilities
  • Manage benefits realization with stakeholders post implementation
  • Support and manage all required management reporting for each initiative
Requirements
  • Degree/Diploma holder in any discipline with at least 2-3 years\xe2\x80\x99 experience in project management and/or business process improvement initiatives. Preferably with project life cycle experience in Chatbot and Contact Centre areas
  • Proven track record and experience in managing change management projects
  • A hands-on team player who can see the big picture, possesses a can-do attitude and able to handle ambiguity
  • Strong interpersonal, coordination and planningskills
  • Excellent oral and written communication skills
  • Good, sound knowledge of banking and technology
  • Proven analytical skills with ability towork on multiple tracks/ tasks
  • Highly proficient in Microsoft 365, JIRA and Confluence
  • Candidate must be comfortable working in DBS Asia Hub - Changi Business Park and other sites as required
Apply Now\xe2\x80\x8b

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1366621
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned