Job Description

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We\'re making this happen by improving the sustainability and financial wellbeing of our customers - whether they\'re buying a home, building a business or saving for things big or small

The Lead Business Analyst is critical to making this happen and is responsible for working with the IAP team (based in SG) to rollout Case Resolution/ workflow platform across ANZ\'s global network.

To achieve this, the Lead Business Analyst will have a multifaceted role:

• Support the solution definition and delivery activities required to be performed by the Institutional Client Servicing project
• Interact with multiple stakeholders in the division (business, operations, technology, projects) and Group (finance, risk, data governance, technology) to define detailed requirements that can be readily used by the technology team to develop and test proposed solutions
• Identify, understand and map process and activities across the Institutional division
• Identify areas of issues or weaknesses that require being addressed
• Develop, with help from the business, associated requirements for each of the technology releases, test script and support testing activities
• Plan and run workshops with multiple business stakeholders and drive right requirement outcomes
• Take ownership of documenting required business process documents as required
• Drive continuous improvement across the client servicing process and the BA team to adopt best practices
• Manage BA team to balance workload and align business priorities to implement agreed solution options and business change recommendations

Location: Singapore
Role Type: Permanent, Full Time

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong experience in consulting background or previous Business Analyst experience in Financial Services
• Strong experience of working on big projects / programs involving multiple country rollouts
• Extensive project integration and implementation projects
• Strong customer experience project implementation
• Ability to appreciate difficult problems and work autonomously on tasks with a moderate complexity, works collaboratively as part of a team and clearly represent consolidated findings.
• Experience and high level of expertise in all aspects of project & programme life cycles; ability to operate in waterfall or agile approach
• Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
• Experience of working in a heavily controls-focused and process driven environment
• Experience of compiling data and analysing results
• Strong knowledge of Salesforce Service Cloud will be an added advantage

You\'re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we\'d love to hear from you.

So, why join us?

There\'s something special about being part of ANZ. From the moment you join us, you\'re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it\'s not just our customers who will feel your impact. You\'ll feel it too. Because at ANZ, you\'ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You\'ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 43231

Job Posting End Date

06/07/2023 , 11.59pm, (Melbourne Australia)

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