Job Description

The roleWe are seeking the ideal candidate to provide the scientific introduction of Vizgen technology to customers with a focus on biological discovery and helping customers efficiently generate their own data utilizing Vizgen's MERSCOPE platform. You will be responsible for supporting and coordinating solutions to a wide range of needs of our customers and collaborators, focused on both pre-sales and post-sales. The successful candidate will also manage and coordinate all technical aspects of customer demonstration projects, as well as represent Vizgen and engage with scientists and other customers at trade shows and scientific conferences.Responsibilities: . Develop expert-level knowledge of Vizgen's technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform. . Present product information and scientific applications for customer seminars and trade shows . On-board, train, and support new customers to ensure protocols are understood and followed properly . Support customers in their data workflow to ensure high quality results are generated efficiently in a broad range of applications . Provide technical guidance to customers on experimental design for single-cell spatial analysis . Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions . Collect feedback from current customers and communicate to product teams and management to help guide product development . Represent Vizgen in a professional and friendly way when engaging with both external and internal customersQualifications . Ph.D. or MS in relevant scientific or engineering disciplines . 5+ years of customer support in life science genomics or imaging fields . Single-cell and or Spatial Biology analysis experience preferred . Highly skilled in managing sample preparation and analysis for RNA detection in tissue . High sense of urgency for resolving customer issues . Experience in both start-up and large companies strongly preferred Excellent interpersonal and team management skills . Excellent communication and presentation skills . Ability to travel 50%-60% of the time . Highly organized, disciplined, and efficient in meeting deliverables . Highly proficient in the use of business platform tools including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
Not Specified