Job Description

Job Summary:

We are seeking an experienced and motivated Senior Business Support Officer to support the Business Support Manger within our Consumer Division. As a senior member of our team, you will be responsible for providing expert-level support to customers, managing critical documentation, and coordinating with various departments to ensure smooth business operations. Your extensive knowledge of insurance policies, strong leadership skills, and commitment to delivering exceptional customer service will be instrumental in driving the success of our Consumer business

Job Responsibilities:

• Oversee policy-related activities, including policy issuance, endorsements, and renewals, ensuring accuracy and compliance with regulations.
• Supervise and maintain accurate and up-to-date customer records, policy documents, and critical data in the insurance database/systems.
• Collaborate with various departments to optimize business processes and enhance the overall customer experience.
• Implement quality control measures to ensure adherence to company standards and regulatory requirements, conducting periodic audits of customer interactions and data.
• Support with delivering training sessions to enhance the team\'s knowledge of insurance products, industry updates, and customer service best practices.
• Identify opportunities to streamline processes, increase efficiency, and enhance the overall effectiveness of the business support function.
• Analyze customer feedback and implement action plans to address areas for improvement, enhancing customer satisfaction and loyalty, whilst working with other departments.
• Prepare and present regular reports on key performance metrics and customer support trends to management for data-driven decision-making.
• Provide policy administrative support across multiple functions which includes creation and maintenance of customers\xe2\x80\x99 policies data
• Ensure customers\xe2\x80\x99 policy transactions are processed, fulfilled with high level of accuracy and within SLA (Service Level Agreement)
• Reconcile premiums and payments upon issuing new, renewal and endorsements, both financially and non-financially transactions
• Perform regular quality checks on business processes
• Support business initiatives by performing User Acceptance Testing (UAT), when required.
• Liaise with Business, Banks, IT and other departments to resolve functional issues encountered and / or BAU activities
• Identify, document, and propose new processes to improve operational efficiency and effectiveness
• Work cohesively within the team and stakeholders to achieve company and department objectives
• Initiate and implement business support improvement plans to drive productivity and efficiency
• Uphold high ethical standards and maintain confidentiality in handling sensitive customer information.
• Review and update the Business Support Standard Operating Procedures
• Ad-hoc administrative support as per business requirements

Period:

• Permanent

Location:

• Near Raffles MRT

Working hours:

• Mon \xe2\x80\x93 Fri; 8.30am \xe2\x80\x93 5.15pm

Salary:

• Up to $3150 + VB

Job Requirements:

• Minimum 2 year of relevant working experience in policy servicing and administration, within the insurance industry
• A team player with strong sense of responsibility and good time management
• Mature, independent, self-motivated, able to multi-task, prioritize and meet deadlines
• Possess positive work attitude, analytical with problem-solving skills and meticulous
• Be a proactive, assertive, results driven individual who is able to work under pressure
• Demonstrate flexibility and adaptability to work in a fast-moving and challenging environment
• Proficient in MS Word and Excel
• Proficient in written and spoken English. Mandarin is desirable
• A will to win and a very strong & positive CAN DO attitude
• Excellent interpersonal and communication skills, both written and verbal, with the ability to effectively interact with customers, team members, and senior management.
• Strong analytical and problem-solving skills to drive process improvements and optimize business operations.
• A deep commitment to providing exceptional customer service and ensuring customer satisfaction.

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Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Success Human Resource Centre