Job Description

• 
  Our Client is a manufacturing and trading company specializing in FA components. This role of Senior Business Support (Technical) will responsible for handling all back operation tasks relating to sales.
  
  Reporting to Business Unit Assistant Manager of Machinery Division
  
  \xe3\x80\x90What will you be working on\xe3\x80\x91
  \xef\xbc\x9cTechincal Product related\xef\xbc\x9e70%
  
  • Provide technical support to both customers (external) and Outdoor/Indoor Sale (internal) in a timely manner.
  • Response and follow-up on customer\xe2\x80\x99s technical enquiry through phone or email submission, ensure customer\xe2\x80\x99s satisfaction.
  • Communicate directly with supplier (if necessary) and ensure all of customer\xe2\x80\x99s enquiry are answered.
  • Propose parts (or our alternative to customer\xe2\x80\x99s requested) from our company range of products.
  • Handle customer\xe2\x80\x99s product claim by accessing the validity of claim.
  
  \xef\xbc\x9cProduct Sales Management\xef\xbc\x9e30%
  
  • Work with other departments on product related activities such as product discount, quality check etc.
  • Update company\xe2\x80\x99s product webpage with information from suppliers.
  • Maintenance or update product master database.
  • Manage product line up based on customers or market requirement.
  • Collate statistics and generate reports
  • Performs other related duties as assigned.

• Requirement

  
  \xe3\x80\x90 What they are looking for \xe3\x80\x91
  
  • Diploma or Degree preferably in Mechanical / Mechatronics / Electronics & Electrical / Industrial / Precision Engineering/ Marketing
  • Able to understand the basic technical terms in product drawing
  • At least 3-5 years of relevant B2B technical sales/support experience
  • Familiar with Factory Automation, Press and Mold, MRO (Maintenance, Repair and operation) and Electronic components added advantage.
  • Possess high energy and result-oriented
  • Good communication and negotiation skills
  • Fluent in both written and spoken English
  • Good time management skills and team player
  • Competent in MS Office, MS Access skills are required.

• Working Hour

  9:00 ~ 18:00

• Benefit

  
  \xe3\x80\x90 What they are offering \xe3\x80\x91
  
  • Fixed Bonus (2 months)
  • Variable Bonus (Depending on Company and Individual performance)
  • Annual Leave: 16 days (up to 21days).
  • Medical Leave
  • Hybrid working arrangement (current arrangement subjected to changes)
  • Medical/Dental/Specialist claims
  • Medical Insurance