Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Senior Client Implementation Manager .

Principal Responsibilities

• Manage the end to end client implementation process
• Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process
• Ensure a direct impact to customer perception of HSBC by providing a high quality onboarding experience
• Provide a positive and professional onboarding experience for all new customers
• Keep abreast of external factors influencing international business such as economic, cultural, geographical, procedural and regulatory requirements.
• Manage the resolution of client issues via email, telephone or in person in a timely and accurate manner
• Monitor system performance and ensure customers are notified of delivery delays and system related issues
• Arrange post implementation review to ensure complete customer satisfaction
• Manage and coordinate complex client implementation plans involving a wide range of commercial cash management products
• Establish and develop close working relationships with pertinent country and Group offices and operational areas to facilitate efficient customer implementation
• Represent the interest of Client Implementation at steering committees and working groups
• Support new and existing colleagues promoting and contributing to an engagement culture
• Develop and implement processes that ensure efficient and effective customer solutions
• Manage the ongoing maintenance of complete and accurate client documentation
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal or external auditors and external regulators

Requirements

• Qualification to a University Degree and training courses with minimum 8 years of progressive cash management product set up and management experience or equivalent
• Minimum 3 years experience in managing / leading a team
• Understanding of FI / NBFIs industry
• Familiar with various ERP and Treasury Management Systems
• Familiar with SWIFT and MT and ISO2022 messages (certification is a plus)
• PMP certified is a plus
• Proven ability to deliver creative and flexible customer solutions
• Ability to understand a customer\xe2\x80\x99s business and the fundamentals of running a business
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organization skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Strong analytical skills
• Project Management skills
• Broad knowledge of HSBC Group capabilities

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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