Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Vice President - Account Manager.

Principal Responsibilities

• Manage a portfolio of China headquartered or multi-national corporations
• Be accountable for the identification of opportunities for delivering Client Service excellence locally and regionally and effectively managing any risks and issues
• Identify and introduce service improvements to improve the overall client experience
• Resolve cash management related client service issues and challenges as the final escalation point
• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
• Identifying and recommending Global Liquidity and Cash Management (GLCM) products and providing superior service support for all GLCM solutions
• Analysing clients activities and providing advice and suggestions for client improvement
• Generate cross country and function referrals including Global Businesses, e.g. Private Banking, GBM, RBWM, as appropriate
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
• Interaction with other global GLCM units including clients, global service teams, Sales, Product Management and other elements of Client Management
• Provide analysis and recommendations to senior management and ongoing partnership with client service teams
• Maintain regular dialogue with client service staff to foster teamwork and cooperation
• Provide guidance to in country staff on service related issues
• Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted
• Identify client requirements, working with RM\xe2\x80\x99s and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC\xe2\x80\x99s share of our client\xe2\x80\x99s business
• Work closely with Sales to provide input and ensure proper levels of support are achievable

Requirements

• Chinese native language speaker and writer
• Minimum of 8 years working in the banking industry with at least 3 years working with China HQ multi-national corporations
• In-depth knowledge of industry standards related to all Cash Management products and services
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Proven ability to deliver creative and flexible customer solutions
• Ability to understand a customers business and the fundamentals of running a business
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organization skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Strong analytical, problem-solving, technical
• Experience in driving team and individual performance to achieve customer and financial targets
• Strong leadership and team motivational skills
• Proven coaching and performance management skills

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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