Job Description

As a Senior Medical Collection Representative, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations. Your primary role will be to contact and consult with patients and/or their families who have outstanding medical bills, ensure that payment is received for these bills, and provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.Primary Responsibilities:

• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues

• Handle escalated and complex customer issues, helping to provide resolution and settlement of account

• Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances

• Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits

• Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information

• Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details

• May in some instances transfer settlement of account and related information to external collection agencies and remain in contact with them regarding further payment activity.

Job Type: Full-timeSalary: Php37,500.00 per monthBenefits:

• Health insurance

Schedule:

• 8 hour shift
• Night shift

Supplemental Pay:

• 13th month salary
• Yearly bonus