Job Description

Main responsibility of the role: Performance management Deliver financial performance, team performance to achieve internal target and ensure Client target is aligned and achieved Budget and KPI setting to team Create financial models and key financial guideline (i.e. Take rate, % GM) for business & provide ad-hoc financial analysis Developed and lead strategic analysis in various aspects: sale's driven / demand planning / Promotion +trade Spend Planning Develop and drive the pricing strategy of the organization. Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share Ensure all clients and channels are successfully on-boarded on time and within plan and reach to budget Facilitator as well as challenger in Internal Control discussions within the organization; identify business and process risks and implement planned control measures to mitigate Budget and deliver P&L performance (until EBIT) for the whole category Budget and deliver Account Management through specific KPIs Identify profitable commercial opportunities to grow Revenues & Market ShareTeam Management: Managing a team of 4-6 Account management team members Liaise with other teams located Singapore and/or in other countries, such as Logistics, Store Operations and Customer Service Cultivating the aCommerce DNA to the team Identification, development and coaching of team members to take on higher levels of responsibility and deliver consistently high valueClient Relationship: Manage and develop relationships with clients, channels, industry partners. Able to help team translate client constraints to solution proposal to strengthen partnership Ensuring client satisfaction through reaching NPS score targets and addressing any negative NPS results Leading discussing in commercial negotiation for existing clients Ensuring that regular reviews are carried out with customers Ensure that customers' needs are being met and Ensure that excellent customer service is achieved Acting as POE (Point of escalation)Business Development & Account Management: Pitching new potential client brands and designing effective Ecommerce solutions for them in the proposal phase Working closely with Solution Design and Business Development to manage new and current client revenue model Agree to final SOW commercial condition Develop strategic direction and plans for the company with regards to all commercial functions in assigned category Cross-selling and upselling existing accounts from all servicesQualifications : 4-7+ year working experience Management experience in an Ecommerce company, Internet start-up, International Brand, FMCG, Marketplace (Lazada/Shopee/Qoo10), retailer or consulting Solid and proven Account management and development, with good revenue growth track record Strong understanding of financials and profitability analysis of Accounts Previous experience in offline / online business in trading, merchandising, brand management, trade management is a plus with specific comfort in managing advertising & promotional spend Very strong commercial mindset, high flexibility and fast adaptability Open to manage change and happy to work in fast moving dynamic environment Team development skills are required to build a strong team with a positive attitude. Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tools Has a "hunter" instinct and mindset, driven to search, pursue and convert new clients Ability to attract client and talent based on reputation and track record Experience being client facing, building trusted relationships with senior/exec level clients Has the highest level of integrity and ethics.- safeguard proprietary information of clients and of employer Experience managing a portfolio of large strategic and regional accounts Undergraduate university degree, preferably in commerce, engineering, information technologies, or equivalent combination of education/experience
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