Job Description

The Network Engineer is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and Service Level Agreements. The activities include:

• conducting health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and also to ensure that incidents reported are tracked and resolved till closure
• assisting the Team Lead/Operations Manager to train and guide junior team members

Key Responsibilities

• Analysing, troubleshooting and correcting network problems remotely and on-site
• Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning
• Responsibility for security compliance, patching, health check & hardening remediation
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Performing standard or project change request as per change window
• Provide on-call 24 x 7 support on a rotating basis
• Responsible for applying operating system updates, patches, and configuration changes
• Performing disaster recovery operations
• Ability to create accurate network diagrams and documentation

The ideal candidate should possess

• Degree in Computer Science / IT or equivalent
• Experienced in network/security administration in enterprise DC and Public Environment
• Experiences in supporting firewall /network product such as Cisco, Palo Alto, Meraki and Check Point
• Experienced in troubleshooting system, middleware and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
• Experience in managing IT Network Infrastructure operations (2 year or more)