Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
Manage systems changes through change request process & provide status reports to the relevant parties.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Provide systems related technical advice to customers or project team.
The Ideal candidate should possess:
Degree or Equivalent with 3-5 Years of Network Experience.
Network specialization skillset in routing & switching, Wireless or WAN
Good at problem solving
Able to explain technical problems in simple terms
CCNA & ITIL
A dedication to continually update knowledge
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