Job Description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individuals passions, growth, wellbeing and belonging. Were a technology company that leads with our humanityxe2x80x94driving our business priorities alongside meaningful social, community, and societal impact.We are seeking a Consulting Field Systems Engineer as the customer facing, technical resource supporting Google across the Globe. The ideal candidate requires a strong technical background with an understanding of optical products and customer applications. In addition, the ability to position Cienas leadership in networking hardware and software solutions as well as how Cienas offerings differentiate against the competition. This position is based in Singapore.Responsibilities:xc2xb7 Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions and requirements definition into the engineering organizations.xc2xb7 Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions.xc2xb7 Be able to create, communicate and articulate the value of solutions to customers.xc2xb7 Understand the customers current network, software applications and architecture.xc2xb7 Work with both internal and external organizations to drive solutions for our customers.. Collect and assist in assessment of new product features, providing input on prioritizationsxc2xb7 Consult with customers on best practices and how to incorporate Cienas technology into their networks.General Activities:xc2xb7 Remote sales engineer supporting Google across the Globe.xc2xb7 Serve as a customer-facing contact for advanced technical issues.xc2xb7 Ability to understand network architectures and their building blocks.xc2xb7 Preparation of proposals, RFx's responses, and forecasts.xc2xb7 Collect and assist in assessment of new product features.xc2xb7 Manage and track customer requests and help coordinate sales activities.xc2xb7 Assist Customer Product and Technology solution discussions and presentationsxc2xb7 Support in the development of business cases, pricing strategies and incentives to win businessxc2xb7 Assist in tracking of product deliverables and communicating issues to regional teamsxc2xb7 Lead the transition of customers from end-of life products to other Ciena solutions.xc2xb7 Plan and support product certification, acceptance testing, and network introduction activities.xc2xb7 Make independent decisions on routine technical activities in accordance with company policy and procedures.xc2xb7 Travel as required to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations.xc2xb7 Performs other duties as assigned.Experience:xc2xb7 Building network cost models that drive optimization of network designs.xc2xb7 Understanding basic concepts of Data Center architectures, spine and leaf designs, edge networking and optical transport.xc2xb7 Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs and networking models.xc2xb7 Familiarity with cloud architecture and deploying / running applications in a cloud environment.xc2xb7 Construction of product feature / price analysis spreadsheetsxc2xb7 Sales opportunity and quote tool experience a plusxc2xb7 Project management, organizational skillsxc2xb7 Problem solving skillsxc2xb7 Communication skillsxc2xb7 Strategy developmentxc2xb7 Time management skills; ability to plan, prioritize, execute & follow-up within a timely mannerxc2xb7 Professionalism in attitude, conduct, and appearance Ability to build strong customer relationships and support an overall sales strategyxc2xb7 Technical background and desire to learn new technologiesxc2xb7 Demonstrated ability to manage on-going activities such as RFP activity, trials and product acceptancexc2xb7 Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers.xc2xb7 Excellent organizational skills due to dynamic nature of activitiesxc2xb7 Superior verbal and written communication skillsxc2xb7 Bachelors Degree (CS, EE) or equivalent experience, requiredxc2xb7 Masters Degree, preferredxc2xb7 10+ years telecommunications / industry experiencexc2xb7 Engineering or Product Management background requiredxc2xb7 Subsea Networking understanding is desirable#LI-SM#LI-CN#LI-RemoteNot ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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