Senior / Customer Service Executive
North-East Singapore, Singapore
Job Description
About the role
The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.
What you will be doing
- Monitor pre-alert documents from Origin offices or Sales Support
- Coordinate import permit and delivery arrangements with backend / Operations team
- Track and monitor flight arrivals and update Customers if any deviations
- Handle survey shipments with Operations & Customers
- Handle all customers' enquiries timely and effectively
- Handle ad-hoc or walk-in COD customers
- Work closely with internal operations to meet customers’ requirements
- Ensure compliance with customers’ Standard Operating Procedures
- Ensure all data are updated correctly in system
- Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
- All other ad-hoc work instructions from Supervisor/Manager
- At least 1 year of experience in Airfreight and familiar with import and export process
- Good understanding of Incoterms 2010
- Self-discipline, initiative, responsible and independent in a fast-paced environment
- A good team player with good interpersonal and communication skills
- Flexible / Adaptive to changes
- Meticulous to details
- Able to commit OT / weekend duties / after office hours’ coordination
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Job Detail
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Job IdJD1042435
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNorth-East Singapore, Singapore
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EducationNot mentioned