Job Description

Salary Range: 3.2k-3.5k
Working Days: 5 days, Monday to Friday
Working Hours: 8.30am to 5.30pm
Location: Toh Guan RoadResponsibilities:

• Respond to all incoming calls regarding the customers\' issues especially relating to termination requests and turn them into contract renewal.
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
• To ensure all contracts renewal submission are accurate and supporting documents are uploaded into system promptly.
• Follow through and take ownership on all queries from customer where possible.
• Work towards KPI set by Leader.
• Able to work unsupervised and maintain professionalism.
• To identify areas for improvement and work closely with internal and external stakeholders to implement new processes.
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
• Take all practical steps to ensure own health and safety at work, and the safety of others in the workplace.

Requirements

• Min 5 years of relevant experience within a call centre working environment in banks /telcos preferred
• Min. Diploma with experience in customer service industry
• Experience with Microsoft Office
• Strong understanding how subscriber life cycle works

The Supreme HR Advisory Pte. Ltd || 14C7279Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?Company profileThe Supreme HR Advisory4.6\xc2\xb7Human Resources & Recruitment51-100 employeesHere at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Company informationRegistration No.201426535WEA No.14C7279

The Supreme HR Advisory