Job Description

Wells Fargo is seeking a Senior Customer Service Representative for their Trade Finance Operations hub in Singapore.

RESPONSIBILITIES:

• Attend to customer enquiries received via phone and emails
• Understand firms' digital solution to address and support client requests
• Process the SWIFT enquiries from issuing bank/presenting bank etc.
• Act as correspondent team to investigate and follow-up for the incomplete or irregular transactions
• Handle the enquiries from processing team and LOB partners
• Case registration and follow up for pending items in Service View.
• Log customer complaint in the system.
• Record errors made by processing team and generate reports for manager review
• Liaise and collaborate closely with internal stakeholders to ensure smooth facilitation of transactions
• Ensure customer satisfaction and needs are consistently met such as strict adherence on internal turnaround times, quality etc.
• Accountable for upholding company vision and values statement
• Identify and raise risk, control etc. issues in a responsible and timely manner
• Take ownership and act with a sense of urgency in executing urgent deals
• Perform other tasks as assigned by Team Head

REQUIREMENTS:

• College degree or above with a minimum of 2 years banking experience, preferably in Trade finance with export, import processing background etc.
• Pleasant personality and proactive customer service skills oriented
• Proficient in MS Office (Excel, Word and PowerPoint)
• Exposure in computerized banking facilities

• Excellent command of spoken and written English
• Competency in other Asian language or Chinese is an advantage
• Good team player, willing to learn and can do attitude
• Time management and prioritization to maximize productivity in efficient manner
• Able to work on APAC country public holidays if falls on Mondays to Fridays

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.