Job Description

Driving Infinite Possibilities Within A Diversified, Global Organization

THE FUTURE IS WHAT WE MAKE IT.

Senior Customer Support Management Professional

Changi, Singapore

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

Honeywell in Changi, Singapore, is looking for an experienced and dedicated Senior Customer Support Management Professional to join our team. In this role, you will be responsible for managing and enhancing the customer experience, ensuring the highest level of service and support. You will serve as a critical link between Honeywell and its customers, managing and resolving complex customer inquiries, and driving customer satisfaction through effective communication and solution-oriented approach.

Key Responsibilities:

• Lead the customer support team in delivering exceptional customer service.
• Handle complex customer inquiries and complaints with a solution-focused mindset.
• Develop and implement strategies to improve customer service quality and efficiency.
• Analyze customer feedback and collaborate with internal teams to enhance products and services.
• Maintain strong relationships with customers, understanding their needs and expectations.
• Ensure compliance with Honeywell\'s policies and procedures in all customer interactions.
• Provide training and mentorship to customer support team members.
• Collaborate with sales, marketing, and product teams to ensure a cohesive customer experience.
• Monitor and report on customer service metrics and KPIs.
• Identify opportunities for process improvement and implement changes to optimize customer support operations.

MUST HAVE:

• Bachelor\'s degree in Business Administration, Communications, or a related field.
• Minimum of 7 years of experience in customer support, service, or a related field, with at least 3 years in a management role.
• Proven track record of managing a customer support team and improving customer satisfaction.

WE VALUE:

• Exceptional communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proactive and solution-oriented approach to problem-solving.
• High level of empathy and understanding in dealing with customer issues.
• Ability to analyze data and derive insights to improve customer service.
• Proficiency in customer relationship management (CRM) software and tools.
• Experience in developing and implementing customer support strategies.
• Ability to work collaboratively across various departments.
• Detail-oriented with excellent organizational skills.

About Us

The world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.

The future is what we make it. So, join us and let\'s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Copyright \xc2\xa9 2023 Honeywell International Inc

Additional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SINGAPORE 486073 SGP

Global (ALL)

Honeywell