Senior Desktop Support Engineer, Vip Support

Singapore, Singapore

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To provide IT Support for Top Management
Deliver VIP customer experience to the highest standards, aligned to the company values
Actively contribute to the smooth running of the IT processes and procedures.
Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters
Supports Desktop operating systems (Windows 7/10), desktop applications (Office 365), mobile device management such as Microsoft InTune
Applications, networks (LAN, WAN & Wi-Fi), hardware (Desktop, Laptop, Mobile Devices, Printers, Ipad, Macbook etc
Incident & service management; logging of requests, support calls and escalating where appropriate into the Service Management tool
As a single point of contact for TM incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required
Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.)
WOG experience is an advantage

Job Types: Full-time, Permanent, Contract Benefits:

Schedule:

Work Location: In person

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