Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you\xe2\x80\x99ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you\xe2\x80\x99ll be part of a global workforce that embraces the differences among us. And here, we\xe2\x80\x99ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can\xe2\x80\x99t wait to hear about YOU.

The Job

The Senior Director of Digital Operations (APAC) will be responsible for leading and managing all aspects of Iron Mountain\xe2\x80\x99s Digital Operations within the 13 countries we operate within in the APAC Region. As the business owner, this position has accountability for driving customer satisfaction, financial results, positive employee experience, business development, operational excellence and safety within the region.

This position will serve as the strategic and operational expert for all business aspects of the digital operations to include high volume paper-to-image scanning operations, digital mailroom, Intelligent Document Processing and business process management services. This position will have leadership responsibility for a $40M+ P&L across four clusters: Greater China, Southeast Asia, India and Australia/New Zealand Clusters.

The Senior Director must be capable of leading our operational excellence program through executing on key performance indicators, identifying specific opportunities, and leading actions for improvement where required. This position is expected to serve as the subject matter expert, leading through influence across the region in all digital business operational matters. The Senior Director must possess broad and adaptive decision-making skills, leading with company values as well as the best interest of the organization and customer top of mind.

This position will play a significant role in creating the multi-year financial plan, meeting or exceeding budgets, evolving the capability roadmap, and overseeing the operational delivery for the region in terms of quality, timeliness, and efficiency. The position will be critical in coordination of efforts across the functional areas of Iron Mountain (e.g, HR, IT, Finance, Solutioning, Implementation, and Product Management) to ensure the near-term needs of the customers and operations are met and the longer-term planning is aligned with the regional, global, and product strategies.

The Responsibilities

• Service Delivery
• Operational Excellence and Production Management
• Cross Functional Coordination
• Financial Execution
• Financial Oversight
• Financial Acumen
• Multi-Year Planning
• Business development
• Revenue development
• Account sponsorship
• Leadership, Talent Development and Culture
• Organisational Structure Oversight
• Employee Development

• Proven comfort and ability leading and partnering cross-functionally with large and diverse operational teams, including highly technical teams
• Working knowledge of digital operations \xe2\x80\x94 scanning, digital mailroom, Intelligent Document Processing, ECM and business process management services \xe2\x80\x94 in support of multiple industries
• Strong P&L experience of similar scope and size
• Demonstrated ability to build short and long-term business plans
• Track record of success in a global organization that is fast paced and experiences heavy competition for scarce resources
• Evidence of business and financial acumen
• Ability to analyse financial statements, forecast, and measure to budget
• Demonstrated ability in independent decision making, supporting large customer groups, and managing highly visible projects
• Track record of delivering work efficiently through formal and informal channels and displaying broad understanding of business practices and policies
• Ability to partner effectively across all levels of the organisation
• Excellent communication skills\xe2\x80\x94both written and verbal
• Willingness to travel 50% of the time (or as required)
• Bachelor\xe2\x80\x99s degree required; advanced degree preferred (MBA or similar)
• English required. Multilingual a plus

Iron Mountain