Job Description

The Senior Director, Food and Beverage Operations \xe2\x80\x93 SEA, as part of the regional SEA leadership team, is responsible for developing strategic priorities and projects for the region, ensuring execution thereof driving the performance of trading hotels, and assisting in planning for future openings.

What will I be doing?
As the Senior Director, Food & Beverage Operations \xe2\x80\x93 South-East Asia, you will be responsible for performing the following tasks to the highest standards:

• Take the lead in defining strategic priorities and projects for South East Asia, ensuring key stakeholder alignment,
• Being fully acquainted with the brand identities, operating standards, and food and beverage (F&B) concepts of each Hilton brand and ensuring these are being followed to drive operational excellence and financial performance of each hotel.
• Ensure analysis of portfolio results and implementation of appropriate measures to optimize results.
• Collaborate with and support Architecture, Design & Construction (AD&C) and the Opening team on future hotel openings, providing e.g. input on kitchen design, operational heart of house requirements, and manning structures and supporting owner meetings where required.
• Collaborate with F&B Brands on F&B concept decisions for future SEA pipeline projects.
• Support Development and F&B Brand teams\xe2\x80\x99 presentations and pitches to existing and potential new owners for new projects.
• Guide and collaborate with Hilton Supply Management to ensure a consistent, reliable supply chain at quality required and align on cost mitigation and savings initiatives.
• Guide and support planning and execution of material hotel F&B capex projects
• Create Playbooks and best practice guides for F&B marketing and social media strategies for hotels, collaborating with Marketing and Communications teams.
• Develop and ensure implementation of guidelines for standard operating procedures to deliver great guest stay and dining experiences and business results.
• Set standards for ensuring operational support provided to operating hotels to maintain and increase service standards, top line, profitability, and quality improvement with a clear focus on business performance against all metrics.
• Assist new opening hotel teams, with hotel operating equipment selection, critical recruitment, and implementing F&B policies and service procedures, to ensure optimal F&B performance in all aspects from the onset.
• Instill a culture of team engagement, service quality, creativity, and result focus.
• Develop and support training and development initiatives, partnering with Talent & Leadership Development and HR, that will lead to better retention rates and a stronger talent pipeline
• Establish and maintain strong working relationships with various internal stakeholders, owners, third-party consultants, as well as hotel-level leadership to facilitate the achievement of objectives.
• Attend meetings and calls, as required by the role of SEA regional and the APAC F&B leadership team.
• Assist and represent the Vice President, F&B - APAC in F&B development and operational aspects and projects as required.

What are we looking for?
A Senior Director, Food & Beverage Operations \xe2\x80\x93 South-East Asia serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• An inspirational, creative, strategic leader with strong communication, presentation, and planning skills.
• Sound knowledge of F&B operations, kitchen, and heart-of-house workflow design paired with the ability to drive strong performance is essential.
• At least 3 years of leadership experience with a proven track record on the international, multi-cultural level. Ideally in a senior corporate hospitality or hotel level role (e.g. regional F&B development/operations director or consultant, director of hotel operations, executive chef).
• Strong analytical skills and creativity to understand, articulate, and execute strategies.
• A passion for people, customer service, and quality with the ability to translate that passion into an engaged, high-performing F&B team and excellent guest experiences across the region.
• Sound business judgment and creative decision-maker, able to influence others to ensure optimal outcomes.
• Good knowledge of F&B trends, marketing, and social media strategies.
• Experience in food/beverage products, design and concepts, catering, and restaurant management.
• Have a sound knowledge of International and local cuisines with culinary experience in multi-complex F&B outlets and catering.
• Understand kitchen and restaurant production, service logic, and planning.
• Have a strong interest/exposure in F&B customer service and procedures from restaurants to bars and catering.
• An individual who combines a confident, self-starting, high-performance orientation with a track record that reflects a "can do" attitude.
• Good interpersonal skills to influence, motivate, and energize.
• Outstanding presentation skills
• Fluent verbal and written communication skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton