Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.We are looking for an OPM Delivery ManagerLocation - SingaporeThe OpportunityOccupancy Planning & Management (OPM) services 100+ clients through a highly talented and diverse workforce of over 800 colleagues, managing over 600M SF, and delivering $91M gross annual revenue. The OPM operating model is scalable, digitized, & balanced with a focus on Comp to Revenue targets.Our over-arching strategic priorities for JLL OPM Work Dynamics are to:

• Transform our operating model globally for improved efficiency

• Lead digital innovation in our rapidly evolving market

• Enhance our platform and growth with occupier clients

• Accelerate penetration in growth industries and enter new asset classes
• Ensure best in class delivery of Occupancy Planning services to our clients

The Role

• The Delivery Manager will play a crucial role in client satisfaction and consistent delivery of services within the APAC region (Asia Pacific region). The role will manage OPM team leads servicing clients and lead these leaders to ensure adherence to best practices, approved Scope of Work (SOW) and Standard Operating Procedures (SOP) are followed.

The role will also be responsible for ensuring account based teams are adhering to contractual & commercial models.This Manager will collaborate closely with the APAC OPM Delivery Director, Account Directors, Managing Directors, Client Growth (sales), Products team, Solutions partners, and other internal JLL Team Leads to properly deliver, expand and measure the effectiveness of our services. This role will report to the OPM Operations Lead and be located on site at the JLL office in Singapore. Paya Lebar Quarter 2, situated in Singapore\'s Paya Lebar sub-regional business district.Key responsibilities include:Operations

• Align with key stakeholders such as OP Team Leads, OPM Platform, Account Directors, Delivery Directors, OPM Operational Leads, Sales, Products teams located throughout APAC and as well as Senior Business Leaders in Singapore.
• Act as the Occupancy Planning and Management subject matter expert for the assigned countries, regions and accounts.

• Manage recruitment/retention/redeployment/performance oversight & escalation associated with directly managed OPM staff across assigned accounts.
• Support and review development of Account teams\xe2\x80\x99 annual and multi-year business strategy, supported by financial and investment plans, coordinating closely with the OPM Finance Lead located in India.
• Track and report changes to account OPM revenue communicating both risks and opportunities to business to senior OPM Leadership
• Support initiatives to optimize people and processes which reduce delivery cost and increase productivity.

• Community building amongst the OPM team members and internal JLL stakeholders
• Deep understanding of contractual delivery obligations and associated commercial models
• Assist with Transition activities related to standing up new accounts
• Assist with variable OPM projects if and when needed

Talent Management

• Create a Culture of Opportunity for talent, mapping career paths, offering stretch assignments and matching aspirations to job openings for retention, development, and promotion.

• Along with Delivery leaders, execute the on-boarding and training programs to upskill talent and reinforce connections to the OPM platform, driving consistency and community.
• Partner with regional and local HR teams accountable for recruiting, retention, and development.
• Manage performance issues in a timely matter engaging platform HR partner at first sign of concern.

Commercial

• Governance and oversight for assigned OPM accounts to ensure scope, SLAs and KPIs are met and clients are satisfied.

• Liaise with Sales and Product teams to ensure that go to market models maximize profitability and are aligned with Client Operations while meeting client needs.
• Identify, lead and support efforts to increase the scope of existing account engagements where feasible / applicable.
• Work closely with OPM Finance lead to ensure any discrepancies are escalated and mitigated.

Governance

• Ensure each account team is engaged and empowered to deliver an exceptional quality of client service, and work with divisional delivery teams on continuous improvements.

• Drive consistent implementation of OPM processes and Best Practices, with consideration of regional requirements.
• Support and drive a sense of innovation, looping back improvement opportunities to Delivery Director and OPM Operations Lead
• Immediate escalations for OPM related issues to promote quick resolutions

Success Metrics

• Conversion of existing contracts to new commercial and service specifications as directed

• Account team adherence to centralized delivery model
• Positive Account & client VOC (Voice of the Client) survey results
• Talent retention and promotion
• CI (Contribution Income) improvement

Requirements

• Strong professional experience managing and leading team(s) as an OPM Subject Matter Expert and/or led facets of corporate real estate delivery; 7+ years
• Commercially and financially experienced
• Strong influencer \xe2\x80\x93 must be experienced in getting results
• Solid stakeholder management skills
• Proven track record of client satisfaction
• Experience leading Multicultural teams
• Strong degree of self-awareness and emotional intelligence to establish trust and build relationships

• Ability to effectively communicate and promote ideas and proposals persuasively.
• Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
• Strong presentation skills
• Able to communicate clearly and effectively to Senior Leaders and Client Stakeholders
• Educational background or experience in Architecture, Planning, Design, Corporate Real Estate or related discipline
• Willingness to travel to client sites as needed. (10 to 25% travel)
• MBA a plus

Behavioral Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture

• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first.
• Inspire - Inspire others, creates vision and strategy, energizes others.

Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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