Job Description

Company Description

RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across nine locations in ASEAN, China and Hong Kong.



PRIMARY OBJECTIVES:

Perform system administration related duties including advise, analyze, plan, implement, maintain, support (and retire/refresh where required) all locally hosted (On premise, Cloud) infra components required to run Singapore operations:

• Maintain and ensure infra components running in production are in a healthy state;

• Analyze and recommend new infra component acquisitions to meet evolving Singapore Operation\xe2\x80\x99s needs;

• Ensure IT is operated in a manner that complies with Bank Policies and frameworks, standards, circulars, guidelines and MAS regulated act, notices, circulars, and guidelines applicable to technology (Compliance, Audit, Risk Adherence). \xe2\x80\x93 Infra components

• Ensure IT assets are protected and secure \xe2\x80\x93 Infra components

• Assist in annual budgeting \xe2\x80\x93 Infra components

• Be a key stakeholder and technology partner on the bank Digital journey.

• Foster and champion bank PRIDE values within the technology department and imbue the department with a culture of teamwork, innovation, discipline, resiliency and dedication to how work is approached.

• Provide day-to-day support for infra components

• Participate in the setup of test environments to ensure business can do their enhancements and new projects testing for assign applications.

HW, OS, and Core Infra: Infra on premise hardware located in the data centers, server operating systems (Linux, Windows), Storage/SAN, VMware virtualization, Backup and archiving, AD/LDAP domain administration, DNS, MDM/BYOB, SCCM, Linux patch mgr, Endpoints

KEY RESPONSIBILITIES:

Strategy, Planning, Mgmt. Reporting

• Provide expert advice and support to technology management in the area of expertise

• Contribute in the formulation a comprehensive Branch IT strategy covering IT policies and procedures, security, architecture, business solutions and operational functional requirements

• Keep abreast of developments and innovations in the FI IT landscape

• Provide mentorship, support and guidance to colleagues, share information and facilitate problem solving

• Contribute in the yearly budgeting for IT expenditures and investments.

IT Operations

• Ensure infra components system health

• Ensure prompt and efficient provision of IT support based on assigned area of expertise (includes request from Data center operations team)

• Oversee contingency plans and ensure their adequacy

• Ensure IT assets are protected and secure

• Maintain and ensure timely renewal of digital certificates and proper lodgment with IT security team.

• Ensure IT operations run in a manner consistent with high score from audit, risk, compliance assessments. The following to be operationalized as standard procedure against all IT asset components:

\xe2\x80\x93 Administrative Accounts \xe2\x80\x93 All admin accounts lodged into PAM solution per group IT Security guidelines and MAS notice 655 point 4.1

\xe2\x80\x93 Patching \xe2\x80\x93 Patch notification process established with vendors and patch calendar updated, upon patch release assessment and implementation as needed Per patching guidelines and MAS notice 655 point 4.2

\xe2\x80\x93 Hardening - Per component definition and enforcement against SG security standard and Group IT Security guidelines and SG addendum/s and MAS notice 655 point 4.3

\xe2\x80\x93 Network Perimeter Defense \xe2\x80\x93 Network traffic and segments, firewalls, proxies, dns, vpn access setup in secure manner per group IT security guidelines and MAS notice 655 4.4

\xe2\x80\x93 Malware \xe2\x80\x93 IT Security consulted and all required IT security protections installed on IT assets per MAS notice 655 point 4.5

\xe2\x80\x93 Multi-factor Authentication \xe2\x80\x93 MFA, where applicable implement MFA of administrative and internet accounts with access to customer information using PAM per MAS notice 655 point 4.6

\xe2\x80\x93 Logging and Monitoring \xe2\x80\x93 Security, Capacity, Downtime, Audit

\xe2\x80\x93 Capacity Mgmt. \xe2\x80\x93 Pre-emptive monitoring (via monitoring), planning and execution of capacity upgrades as needed

\xe2\x80\x93 EOL/EOS Upgrades \xe2\x80\x93 Per group guidelines. Track and execute upgrades and/or do risk assessment and deviation approval.

\xe2\x80\x93 Housekeeping \xe2\x80\x93 scripted clean-ups and truncations of logs and temp files after necessary archives executed

\xe2\x80\x93 Backups \xe2\x80\x93 Required backup strategy per backup guidelines operationalized to central Backup Platform. Recurring scheduled backup validation activities scheduled and performed ongoing to ensure backups working per need.

• Work with system stakeholders to ensure proper classification of system criticality and ensure design and architecture can meet the assessed criticality needs:

\xe2\x80\x93 MAS 644 defined Critical system \xe2\x80\x93 Ensure DR setup and working and can achieve RTO within 4 hours, RPO within 2 hours and maximum unplanned downtime of not more than 4 hours per rolling 12 months;

\xe2\x80\x93 MAS 644 defined non-critical system \xe2\x80\x93 Ensure HA/DR per stakeholder requirement.

• BCM related activity planning and execution

• Review and Approve/Reject production change requests as part of TCAB committee

• Raise CAB CR as necessary

• Cutover related planning and execution

• Ensure and maintain adequate test environments in good working order to support enhancements and new projects;

• Track IT related spend against budget.

• Write Memos to authorize procurements

• Write Memos to get deviation approvals where required.

Application and Systems Development / New Platform Acquisition

• Work with project and application teams to provide infra component provisioning to support the projects

• Assist in the migration of applications to run on Cloud for existing systems based on end-user needs and business rationale.

• Assist team lead to write and table committee papers as required to get new systems and/or platforms, or major refreshes approved.

• Initiate and lead IT Infra related projects.

• Write Memos to authorize procurements

• Write Memos to get deviation approvals where required

• Work with Digital Delivery and DevOps team to support migration of workloads running on-premises to Cloud.

Regulatory and Procedural Expertise

• Keep up to date and refreshed on required reading related to guiding how IT must be run in a regulated Financial institution. Minimum read list:

\xe2\x80\x93 MAS Technology Risk Management Guidelines (TRMG)

\xe2\x80\x93 MAS Notice 644 \xe2\x80\x93 Technology Risk Management.

\xe2\x80\x93 MAS Notice 655 \xe2\x80\x93 Cyber Hygiene

\xe2\x80\x93 MAS Outsourcing Guidelines

\xe2\x80\x93 RHB Group IT Security Guidelines and SG addendum/s

\xe2\x80\x93 SG Patching Guidelines

\xe2\x80\x93 SG Backup Guidelines

\xe2\x80\x93 SG Technology Department Operational Manual (OM)

\xe2\x80\x93 SG IT Standard Operational Procedures (SOP), and System Manuals (SM)

\xe2\x80\x93 SG Procurement Operational Manual (OM)

Qualifications

• Bachelor degree and/or Master degree
• Minimum 10 years of experience as an infra specialist working at an established financial services institution
• Minimum of 5 years of experience specifically focused on HW, OS and Core infra.
• Strong domain knowledge in Open systems OS (Linux, Windows)
• Avamar data domain, VMWare vsphere, NSX, vSAN), AWS, DNS, Active Directory / LDAP Mgmt, System monitoring, MDM \xe2\x80\x93 Airwatch or Mobile Iron)
• Experience in managing vendors

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a \'leading it right\xe2\x80\x99 environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.

RHB Bank