Job Description

Family Group: Administration

JOB PURPOSE

Support Clinical Departments within the Division of Surgery with development and/or expansion of services and processes to ensure safe and efficient care for the patients.



Work with the respective Enterprise Teams to drive the following areas, namely,

Clinical and Non-Clinical Workflows

Implementation of Improvement initiatives and projects

Procurement

Monitoring and Trending of Performance Indicators

MAJOR DUTIES & RESPONSIBILITIES

Specific



Work with manager and key stakeholders to support the activities in the following key areas:



Day to Day Operations (Business As Usual, BAU)

Under the manager's guidance, review and develop workflows, standard operating procedures, work instructions and Business continuity plans (BCP) etc for the efficient running of services and good patient experience. Facilitate resolution of billing/charging investigations and resolution. Under the manager's guidance, monitor, trend and review clinical departmental KPIs with Clinical HODs.


Procurement

Administrative and secretariat support for purchase related activities for medical and non-medical equipment including hospital wide standardisation of equipment and workflows, management of funds, procurement, evaluation and award.


c) Clinical Operations
Support Clinical department in the service development for approved LMCs through analysis of service needs Data collection and analysis to support justification and utilization studies Participate in Improvement Projects as assigned Expansion and Implementation of New Services (under manager's guidance) Coordination work related to infrastructure and system readiness

Coordination of manpower readiness for staff including training and orientation



Resource management

Work with departmental HOD/clinicians and relevant stakeholders for sufficient and efficient use of resources allocated to the department eg. SOC, OT etc.



Events management

Plan, organize and execute departmental events such as public engagement forums, staff educational seminars/trainings, department retreat, partners engagement forums etc.



Financial management

Support the putting up of annual departmental budgeting (Capex, Opex)



Strategic Involvement (under manager's guidance)

Support the development of departmental workplans and implementation.



Project management

Management of timelines to ensure timely follow-up and closure of key action items

Logistics and meeting arrangements



Secretariat Duties

Supporting secretariat (as assigned) for department meetings, divisional meetings, inter-divisional meetings, programme meetings etc.

General



Where directed by Head or Director, Clinical Operations, to support in other projects and tasks.

JOB REQUIREMENTS

Education / Training / Experience



University Degree

At least 3-4 years of related experience in a similar capacity, preferably in an operations or service background

Healthcare experience is a bonus

Attributes



Ability to plan, organize and lead.

Manage relationships (internal and external), especially with clinicians.

Think analytically

Communicate effectively

* Negotiate effectively