Job Description

• JOB PURPOSE

• Support Clinical Departments within the Division of Surgery with development and/or expansion of services and processes to ensure safe and efficient care for the patients.

• Work with the respective Enterprise Teams to drive the following areas, namely,
• Clinical and Non-Clinical Workflows
• Implementation of Improvement initiatives and projects
• Procurement
• Monitoring and Trending of Performance Indicators

• MAJOR DUTIES & RESPONSIBILITIES

Specific

• Work with manager and key stakeholders to support the activities in the following key areas:

• Day to Day Operations (Business As Usual, BAU)

• Under the manager's guidance, review and develop workflows, standard operating procedures, work instructions and Business continuity plans (BCP) etc for the efficient running of services and good patient experience.
• Facilitate resolution of billing/charging investigations and resolution.
• Under the manager's guidance, monitor, trend and review clinical departmental KPIs with Clinical HODs.

• Procurement

• Administrative and secretariat support for purchase related activities for medical and non-medical equipment including hospital wide standardisation of equipment and workflows, management of funds, procurement, evaluation and award.

c) Clinical Operations

• Support Clinical department in the service development for approved LMCs through analysis of service needs
• Data collection and analysis to support justification and utilization studies
• Participate in Improvement Projects as assigned

• Expansion and Implementation of New Services (under manager's guidance)
• Coordination work related to infrastructure and system readiness
• Coordination of manpower readiness for staff including training and orientation

• Resource management
• Work with departmental HOD/clinicians and relevant stakeholders for sufficient and efficient use of resources allocated to the department eg. SOC, OT etc.

• Events management
• Plan, organize and execute departmental events such as public engagement forums, staff educational seminars/trainings, department retreat, partners engagement forums etc.

• Financial management
• Support the putting up of annual departmental budgeting (Capex, Opex)

• Strategic Involvement (under manager's guidance)
• Support the development of departmental workplans and implementation.

• Project management
• Management of timelines to ensure timely follow-up and closure of key action items
• Logistics and meeting arrangements

• Secretariat Duties
• Supporting secretariat (as assigned) for department meetings, divisional meetings, inter-divisional meetings, programme meetings etc.

General

• Where directed by Head or Director, Clinical Operations, to support in other projects and tasks.

JOB REQUIREMENTS
Education / Training / Experience

• University Degree
• At least 3-4 years of related experience in a similar capacity, preferably in an operations or service background
• Healthcare experience is a bonus

Attributes

• Ability to plan, organize and lead.
• Manage relationships (internal and external), especially with clinicians.
• Think analytically
• Communicate effectively
• Negotiate effectively

Skills Required