Job Description

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore\'s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what\'s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Senior Executive / Assistant Manager will be responsible for the management of department specific projects and inpatient matters and achieve the stated delivery outcomes in assigned areas.

Key Responsibilities

Primary Responsibilities and Duties (80%)

• Operations (Projects)

• Be part of the Ops team to support the Head of Department in the development of new projects
• Support efforts in the planning, development and implementation of initiatives of the department including Ops data analysis and monitor workload, monitor the performance of Ops KPI
• Work with stakeholders to establish the requirements from the planned initiative and identify interdependencies, clear roadblocks and balance competing requests, where required
• Strive to complete projects KPIs within stipulated timeline
• Perform secretarial function to the committee including minutes taking
• Operations (Inpatient)

• Coordinate and lead improvement projects in bed management at the ward and to lower ALOS
• Work with clinical lead to improve and maintain all inpatient indicators such as

• Discharge before noon
• Hand hygiene
• Bed occupancy rate
• Patient experience survey score
• Support the planning and procurement of medical and non-medical equipment requirements needed for inpatient use
• Monitor the length of stay and bill monitoring for inpatient
• Perform monthly clinical manpower planning
• Customer Service

• Response for achieving customer satisfaction targets in partnership with the Reporting Office
• Responsible for communication between staff and leadership of the hospital. Staff should ensure timeline dissemination of information, escalation of issues, recommendation and implementation of solutions to problems

Secondary Responsibilities and Duties (20%)

• Disseminate and implement hospital\'s policies and procedures
• Ensure policy and procedures are current
• To take on additional responsibilities as assigned by Reporting Officer.

Key Requirements

• Basic degree from a recognized institution
• At least two years\' working experience. Healthcare experience will be added advantage
• Analytical and with good communication skills (written & spoken)
• Be computer literate in Microsoft Word / Excel
• Problem-based learning
• Positive, motivated and able to perform under pressure
• Has initiative and able to work independently
• Service-oriented and customer-focused

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

National University Health System