Job Description

Overview:

The Executive / Senior Executive/ Assistant Manager/ Senior Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives for the Women's Emotional Health Service+ (WEHS+) and Promoting Parental emotional health to Enhance child Learning (ProPEL).

Primary Job Responsibilities:

Operations:

+ Ensure smooth daily operations of programme, partnering with programme leaders to solve system and process problems including administrative and operational matters.
+ Ensure and promote continuous process improvement or review of services and care provided to meet programme's and department's objective.
+ In addition, he/ she will work with other department managers to ensure a positive experience for patients along the continuum of care.
+ Perform data management, collating and maintaining of patient database for clinical and research purpose.
+ Assist in tracking, maintaining and reporting of key performance indicators and provide statistical report and updates on a regular basis.

Business Management:

+ He/ She is responsible for achieving the volume and financial targets for the clinical services that he/she is assigned to. He/ She will be responsible for developing, implement and review business plans with Programme Director to ensure goals are achieved.
+ The scope of business management includes annual financial budgeting and regular reviews with Programme Director, and development of new businesses.He/ She is responsible to track, monitor and submit key performance indicators.
+ Review budget on a regular basis. Verify quarterly claim form before submission

Customer Service:

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Assist in recruitment of suitable patients into the programme.

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Assist in appointment booking and payment process.

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Attend to patient enquiries regarding treatment and referrals.

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He/ She, in partnership with the Manager and (Operations and Admin) is responsible achieving customer satisfaction targets.

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He/ She is responsible devising innovative services to continually improve service levels.

Staff Management:

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He/ She will manage admin/ new staff and conduct respectively.

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He/ She is responsible for ensuring that admin/ new staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

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He/ She in partnership with Programme Director is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

Communication:

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He/ She is responsible for two-way communication between staff and management. He/ She should ensure timely dissemination of information, escalation of issues and recommending solutions to problems.

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Participate in committees and other tasks as and when assigned.

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Encourage multi-disciplinary teamwork.

Secondary Job Responsibilities:

Provide administrative and logistic support for the programme and as assigned by supervisor. Requisite, control and maintain good utilization of office supplies. Support the training programme for partnering agencies conducted on a regular basis and any ad-hoc training as required. Disseminate and implement hospital's policies and procedures, and ensure policies and procedures are current. Inculcate strategic HR Management policies or programme to achieve business goals, clients' expectations and staff satisfaction. Any other projects or duties as directed by Programme Director and supervisor.

Job Requirements:

Recognized degree (minimum) Analytical, quantitative and communication skills (written & verbal) Computer literacy skills - MS Office (Word / Excel / PowerPoint) Minimum 2 years of experience in clerical and administrative duties. Fresh graduates are encourage to apply Strong organizational, coordination, interpersonal and communication skills Positive, motivated, able to manage pressure, takes initiative * Ability to multi-task and work independently and work as a team