Job Description

Ambassador service to the property. Responsible for front desk daily operations such as attending to queries from Residents and Visitors from the University including but not limited to inter-hostel transfers, facilities bookings, conferences, exchange students, liaison person for IT related, stakeholders and room allocations for a pleasant checking in/out housing experience.

Duties & Responsibilities

• Handle the day-to-day enquiries and feedback from Residents, Guest, Conference and etc. via emails and front counters and ensure the matters are addressed and replied timely.
• Administer the bookings and logistic arrangement of common facilities within UTR.
• Plan and execute the check-in and check-out plan for students at each semester.
• Perform administrative work such as compilation of faults & feedback, filing & indexing and inventory control.
• Process payment and financial data entry.
• Give suggestion and improvement plan for current process work flow.
• Provide good customer experience with the ability to convert complaints into compliments.
• Be in-charged of hostel digital access and mobile key system as well as vendors management.
• Work with the Residential Life Team to provide pastoral student care support.
• Work closely with various stakeholders to facilitate the smooth running of operations management like housekeeping, maintenance and security.
• Duties as required by the Management.

Qualifications

Requirements

• Degree in business, hospitality or tourism industry.
• Front Desk Experience in higher institute of learning environment will be added advantage.
• Service-oriented, think \xe2\x80\x9cout of the box\xe2\x80\x9d mindset.
• Self-Driven with good leadership skill.
• IT savvy and proficient in MS Office.
• 5 day work week but need to work 2-3 weekends during vacation/mass checking peak period.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 21020

National University of Singapore