Job Description

Advertised on: 30 Jun 2022











Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.


Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.


Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.


The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.


Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.


Duties and Responsibilities

• Conduct training needs analysis to analyse gaps in employees’ awareness, desire and ability that might affect service delivery and guest experience in Mandai

• Design, develop and deliver service delivery training, including in-person, virtual and e-learning modalities, to increase knowledge and application of positive service behaviours and experience creation for Mandai’s guests and staff

• Plan and roll out of service activation activities, such as campaigns, carnivals, and roadshows to increase awareness and desire to engage in service delivery and innovation

• Develop and deliver in-house communications to ensure service behaviours and outcomes are top of mind, including video and newsletter production

• Develop and deliver internal award and recognition programmes internally to reinforce desired behaviours in service

• Support the team in service innovation training delivery and organising awareness campaigns for service innovation

• Work closely with Human Resources (People and Organisational Development Team) to ensure employees are skilled and satisfied

Requirements

• Minimum bachelor’s degree in Arts, Business or similar and/or Post-Grad qualification in adult learning

• Minimum 3-4 years in adult learning; existing experience in conducting service training

• ACTA/ACLP certification is a plus

• 2 - 4 years of experience in curriculum and courseware development, training, internal communications design, and production

• Able to organise projects and events

• Able to work on concurrent projects with tight deadlines

• Able to manage projects from end-to-end – from design to follow through, paperwork to performance

• Willing to take on new creations and challenges

• Adaptable, flexible and willing to change and grow in an evolving organisation and work scope

• Embraces teamwork and enjoys working closely with others

• Ability to speak multiple languages is a plus

Specialization
:
Customer Service / Operations

Type of Employment
:
Permanent

Minimum Experience
:
0

Work Location
:
Corporate Office