Job Description

What's on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassionate, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Senior / Executive Quality Resource Management Unit | Centre for Quality, Informatics & Innovation

The Quality Resource Management Unit is responsible for assuring the service and clinical quality meet regulations as defined from the Ministry of Health's Private Hospital and Medical Clinics Act as well as fulfilling external Quality audit requirements.

• Promote a culture of service excellence amongst staff to deliver patient satisfaction in our service delivery and a safe reporting culture to facilitate quality empowerment from all staff.
• Identify lapses in the service delivery to ascertain the patient safety risks and appropriateness to achieve high standards of clinical quality targeted at the execution of systemic improvements.
• Plans, drives and executes quality improvement projects at hospital levels.
• Analyses the trends from key unit incident management indicators for management reporting.
• Investigates and identifies root causes for specific trends of Quality related Issues.
• Secretariat support for Quality Assurance committees, including the case presentation preparations for Mortality & Morbidity rounds, Serious reportable events and other quality platforms.
• Evaluates and triages complaints, incidents service feedback to identify areas for improvements.
• Investigates and coordinates investigations of complaints related to medical management or service lapses.

How to Succeed

• Possesses a Degree in any discipline with Clinical or Nursing related degrees preferred.
• Candidates with Diploma would be considered on a case by case basis.
• Demonstrates good communication and interpersonal skills.
• Customer service oriented.
• Able to organize and communicate information (written and oral) with Doctors, clinic managers and all staff of the hospital.
• At least 3 years of relevant working experience within a healthcare Quality or Service setting.

Additional Information

Career Level

Senior Executive

Qualification

Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Mount Alvernia Hospital is Singapore's first private and only not-for-profit Catholic acute tertiary care hospital. We provide compassionate, excellent and holistic healthcare to all, regardless of race or religion.

The hospital is a 304-bed general acute care medical institution; with tertiary medical capabilities and two multi-disciplinary medical specialist centres. The hospital is supported by over 1,300 accredited doctors, with about 150 specialist doctors located on the campus. An exempt charity, the hospital's annual surplus goes into developing and upgrading the hospital, supporting the Assisi Hospice and community outreach activities such as our outreach medical clinic for the poor and underserved, to SERVE ALL WITH LOVE.

Additional Company Information

Registration No.

T08CC4085D

Company Size

501 - 1000 Employees

Average Processing Time

14 days

Industry

Healthcare / Medical

Benefits & Others

Dental, Medical, TBA, TBA, Based on job type