Job Description

Location: Jurong East

Industry: German MNC Automotive

Working hours: 9am 6pm (Mon-Fri)

This is a Permanent role.

Key Responsibilities:

We are seeking for a highly motivated team player to the Customer Services and Parts (CSP) Sales Management Team to plan and manage the parts sales business for Trucks Asia (TA), Trucks Europe (TE) and Bus parts. He/She will be responsible fto ensure the achievement of sales targets for the responsible markets.

The roles and responsibilities are outlined as below:

1. Business Planning

• Develop yearly planning and target for parts business for individual markets.
• Formulate business strategies for individual markets in support of Operative Plan (OP).
• Review and determine yearly Target Agreement for parts and qualitative targets for individual markets.
• Carry out market assessment on fulfilment of agreed targets as part of bonus computation for General Distributors (GDs).

2. Business Development/Increase Parts Sales

• Develop parts and service marketing strategies to support business goals.
• Conduct parts sales activities to ensure the achievement of sales targets.
• Regular visits and carry out periodic review of dealer/GDs/stockist/fleet operators/Market Performance Centers (MPCs)
• Plan and strategize dealer/GDs and stockist network to ensure business coverage.
• Support other departments in vehicle tender submissions relating to parts issues

3. Parts Liaison and Coordination

• Liaise and coordinate with the Company Truck Parts Centre (DTPC) and other departments and suppliers to ensure that customer orders are expeditiously processed and delivered in accordance with customers requirements.
• Provide parts escalation support to dealer/GDs/MPCs on exceptional basis.

4. Parts Pricing

• Plan and conduct regular market studies and price analysis and assist in parts pricing formulation.
• Develop parts policies and price structures to ensure competitiveness against parallel imports, OEMS and replacement parts.
• Provide support for Parts Warranty Factor computation and submission.

5. Parts Monitoring and Controlling

• Carry out operative planning with HQ for respective business units.
• Develop and plan target agreement with dealer/GDs, stockists and MPCs.
• Provide and analyse on a regular basis information pertaining to parts sales and provide such information to management in a timely manner.
• Monitor the status of dealer/GDs, stockists and MPC payments and ensure the prompt payment of any outstanding monies.
• Coordinate Due Diligence and Compliance matters pertaining to Business Partners.
• Maintain and update local contracts with Business Partners.
• And any other reasonable assigned tasks and projects.

Job Requirement:

• Minimum Tertiary Education in Engineering, Business, or equivalent courses
• At least 3 years of working experience preferrably in the automotive aftersales operation management, e.g., Parts sales, workshop management
• Knowledge of Commercial Vehicle/ Bus aftersales business is preferred
• Knowledge of Parts Customer Service/ Operation & Logistic process / Service Contract is preferred
• Ability to work independently with minimum guidance and self-motivated
• Highly process-orientated, analytical, and entrepreneurial
• Possess excellent communication and consulting skills, in both written and spoken
• Possess strong interpersonal, collaboration and co-creation traits
• Creative and open-minded to new ideas
• Founded IT knowledge especially Microsoft Office Excel, PowerPoint, Word, Power BI to prepare analyses, reports and presentations.
• Additional linguistic abilities in foreign languages would be an added value

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to tiffany@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

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