Job Description

Date: 21-Apr-2023 Location: BUSINESS, Kent Ridge Campus, SG Company: National University of Singapore

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world\xe2\x80\x99s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.
For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!
To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

This role will be responsible for managing programmes for a wide range of regional and global multi-national companies within the private sector, as well as local and international public sector organisations. The selected incumbent will be the key liaison with critical stakeholders like Programme Director/s, Faculty / Coach (internal and external), Clients, Participants, Partners and Vendors (internal and external) and all others ensuring a seamless and faultless start to end execution of programmes.
This role underpins the NUS Business School Executive Education department brand reputation and image by playing a Public Relations Ambassador role within NUS and beyond with client organisations and all external stakeholders. It will contribute to the positive reinforcement of the NUS Business School\xe2\x80\x99s mission and values. The individual will be operating in a diverse, dynamic and stimulating environment undertaking responsibility in managing programmes for a wide range of regional and global multi-national companies within the private sector as well as local and international public sector organisations.

• Part of a dynamic team in the vibrant growth of the NUS Business School Executive Education
• Responsible for the full end-to-end spectrum of programme management including:
  • Participant preparation, co-ordination, engagement and programme experience
  • Client stakeholder liaison, communication and engagement
  • Closely monitor, measure, document and evaluate optimal participant engagement and commitment
  • Programme Director, Faculty and Coach management (Business School + NUS + External)
  • Key internal stakeholder relationship management with the Client Account Managers
  • Partner and vendor management (catering, logistics, transportation etc...)
  • Event and venue management (Internal + External seminar + Dining venues)
  • Programme materials management
  • Internal + External assessment or materials requisition and preparation
  • Internal + External online system set-up and configuration
  • Organising local site visits, company tours and other related events
  • Post programme/client satisfaction evaluation and indices measurement
  • Concise, timely and accurate collation and provision of programme finance-related information
  • All other programme or event-related activities
• Vital and pivotal contributor to Programme Excellence resulting in high participant, organisation and client stakeholder satisfaction
• Work closely with the Operations Manager and Operations Support Executive to ensure pristine and optimal operational readiness of the facilities and equipment
• Evaluate needs of programme support specific systems and keeps up to date with the National University Level system releases and applicability/enhancements
• Propose continuous process and systems improvements
• Any other ad-hoc tasks or projects as assigned by the Head of Programme Management

Qualifications

• A degree from a recognized institution
• At least 2 \xe2\x80\x93 5 years of work experience in a customer relations role, preferably within the service industry
• Experiences related to executive education, B2B marketing, account management, or relationship management in a cross-cultural environment or service industry will be an advantage
• Communicate with diplomacy and be sensitive to diverse cultural backgrounds
• Highly pro-active, creative, innovative and service-oriented in approach to problem solving
• Excellent planning and organizational skills by anticipating and taking initiatives within a tight time frame
• Able to work under pressure and adapt to last minute situational changes
• Self-driven with a high level of autonomy
• Effective and dynamic team player
• Competent knowledge of MS Office and other Software applications such as Word, Excel, PowerPoint, Adobe, Outlook and other learning management software (if applicable)

(Appointment job grade will commensurate with the selected candidate\'s experience)

More Information

Location: Kent Ridge Campus Organization: School of Business Department : Dean\'s Office (BIZ) Employee Referral Eligible: No Job requisition ID : 20063