Job Description

The successful candidate will be providing digital customer solutions serve as the first line support to assigned customers/sales.

• Oversee good commercial relationship with all customers
• Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
• Manage and implement the process improvement and changes enabled by IT systems
• Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
• Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
• Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
• Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
• Follow up on customer issues or handle disputes as and when necessary
• Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
• Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
• Coach and guide new hires and junior team members for development and alignment

Qualifications and Experience

• Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
• 5 to 8 years experience in Freight Forwarding or Contract Logistics Industry
• 3 years experience in an account servicing role is preferred
• Good knowledge of Salesforce and Cargowise One
• Strong service orientation and customer management skills
• Strong knowledge of pricing for Freight Cargo Services, Contract Logistics and other Supply Chain Solutions
• Strong interpersonal skills and teamwork

Additional Information

Career Level

Senior Executive

Qualification

Higher Secondary/Pre-U/\'A\' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

5 years

Job Type

Contract

Job Specializations

,

Company Overview

Leveraging over 100 years\' of experience, TVS Supply Chain Solutions (SCS) draw on our deep Asian heritage and expertise to unlock innovative supply chain solutions for our evolving world. Where some see complexity, we see opportunity. We innovate and deliver at pace.

This gives you direct \'one point\' access to extend coverage, leading technology and service excellence. From freight forwarding to last mile solutions, we\'re fully scaled to take care of your toughest business challenges.

Additional Company Information

Registration No.

200211131D

Company Size

201 - 500 Employees

Average Processing Time

23 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Parking, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexi-Benefits

Company photos

1/5

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