Job Description

Job Scope:
We are seeking a dedicated and service-oriented Senior Executive to deliver high-quality frontline support to students and stakeholders. This role involves managing daily operations of the student services centre, event space and student wellness space, handling multi-channel communications, and supporting procurement and budgetary processes within the department.

• Deliver excellent and empathetic frontline service across multiple enquiry channels.
• Manage daily operations of the student services centre ensuring readiness and efficiency.
• Optimise service delivery using digital tools and systems.
• Maintain and update the customer service knowledge base to ensure timely and accurate information.
• Monitor and analyse customer interactions to drive continuous service improvements.
• Support service studies and identify actionable solutions for service gaps.
• Collaborate with Schools and Departments to co-create and refine service solutions.
• Gather and act on stakeholder feedback, keeping them informed of progress.
• Build strong working relationships with colleagues and external partners.
• Support departmental procurement and purchasing processes.
• Assist in preparing and monitoring departmental budget and financial records.
• Share insights and best practices to enhance team performance.
• Perform other duties as assigned to support departmental goals.

Requirements:

• At least three years of relevant work experience, preferably in an educational institution.
• Strong commitment to service excellence with a customer-focused approach.
• Prior experience in customer service and office administration is preferred.
• Experience in government procurement and budgeting processes is preferred.
• Detail-oriented, with excellent communication and interpersonal skills.
• Able to work collaboratively across teams and remain calm under pressure.
• Tech-savvy, with a willingness to learn new digital tools and approaches.

Location: Tampines
Salary: $3,500 to $4,500/month
Contract Period: 6 to 12 months
EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI