Job Description

Description

JOB PURPOSE

• Assist the Manager in the set-up of the telecommunications and telephony infrastructure for the Organisation and its Contact Centre. Introduce new digital self-service tools and transform the Customer Engagement and Experience within Healthcare Setting.

MAJOR DUTIES & RESPONSIBILITIES`

• Unified Communications and PABX
• Subject Matter Expert for CISCO Unified Communications Manager (\xe2\x80\x9cCUCM\xe2\x80\x9d) and Unified Contact Centre Express (\xe2\x80\x9cUCCX\xe2\x80\x9d), and/or VERINT Recording System.
• Support and manage day to day operations. Provide user support for incidents related to CISCO CUCM, UCCX and VERINT, Wallboard, SMS, CRM/CTI and related matters. Escalate issues to vendors or network team, as required.
• Support the Vulnerability Patching of CISCO Unified Communications, VERINT Recording System and other related systems.
• Participate in the set-up of testing on UAT and Production environments.
• Perform Telephony Move, Add, Change, Delete for organisation.
• Responsible for team\'s quick response time to users\' applications, requests, and enquiries, concerning IP Telephony.
• Responsible for managing the inventory and master list of over 2000 units of IP phones.
• Responsible for Asset Management and Audit, forecasting budget and purchase of end point devices.

Telecommunications

• Familiar with the Singapore Telecommunications and network systems.
• Coordinate with vendor(s) to handle order placement, billing, and administrative matters.
• Oversee the master database for mobile devices inventory.
• Perform telephone trunk lines and DDI inventory. Support site analysis.
• Ensure devices are enrolled to Mobile Device Management Programme for security reasons.

General

• Participate in the annual and ongoing budgeting for telephony components.
• To review workflow and processes, including Standard Work Procedures and Work Instructions.
• Perform secretariat duties.
• Assist in planning of department and corporate events.
• Explore and implement cost saving and environmental-friendly measures.
• Perform other duties as requested.

Job Requirement

• Diploma or Bachelor\'s degree or equivalent experience in IT/Telecommunications/ Engineering from a recognized institution
• At least 1-2 years of hands on, technical experience in the implementation and migration of enterprise VoIP telephony for Executive. At least 2-3 years of hands on, technical experience in the implementation and migration of enterprise VoIP telephony for Senior Executive
• Relevant experience in CISCO Telephony platform including recorders, supporting 50-seater Contact Centres.
• Knowledge in Business Continuity Plan and Disaster Recovery in Unified Communications and Contact Centre
• Working knowledge of Cellular devices from android to IOS units

Professional License (if any)

• Accreditation in CISCO IP Telephony preferred

TELE me at @jacechooo or WA me at NOW!
Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs

Location

Central

Employment Type

Permanent

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Jace Choo Oi Kei.
CEI Registration No.: R1875164
Email: jacechoo@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express