Senior/ Executive (telecommunications) Healthcare Contact Centre #hho

Singapore, Singapore

Job Description


Description

  • Unified Communications and PABX
  • Subject Matter Expert for CISCO Unified Communications Manager (\xe2\x80\x9cCUCM\xe2\x80\x9d) and Unified Contact Centre Express (\xe2\x80\x9cUCCX\xe2\x80\x9d), and/or VERINT Recording System.
  • Support and manage day to day operations. Provide user support for incidents related to CISCO CUCM, UCCX and VERINT, Wallboard, SMS, CRM/CTI and related matters. Escalate issues to vendors or network team, as required.
  • Support the Vulnerability Patching of CISCO Unified Communications, VERINT Recording System and other related systems.
  • Participate in the set-up of testing on UAT and Production environments.
  • Perform Telephony Move, Add, Change, Delete for organisation.
  • Responsible for team\'s quick response time to users\' applications, requests, and enquiries, concerning IP Telephony.
  • Responsible for managing the inventory and master list of over 2000 units of IP phones.
  • Responsible for Asset Management and Audit, forecasting budget and purchase of end point devices.
Telecommunications
  • Familiar with the Singapore Telecommunications and network systems.
  • Coordinate with vendor(s) to handle order placement, billing, and administrative matters.
  • Oversee the master database for mobile devices inventory.
  • Perform telephone trunk lines and DDI inventory. Support site analysis.
  • Ensure devices are enrolled to Mobile Device Management Programme for security reasons.
General
  • Participate in the annual and ongoing budgeting for telephony components.
  • To review workflow and processes, including Standard Work Procedures and Work Instructions.
  • Perform secretariat duties.
  • Assist in planning of department and corporate events.
  • Explore and implement cost saving and environmental-friendly measures.
  • Perform other duties as requested.
Job Requirement
  • Diploma or Bachelor\'s degree or equivalent experience in IT/Telecommunications/ Engineering from a recognized institution
  • At least 2-3 years of experience as an IT network and telephony specialist working at large corporations for Executive. At least 5-6 years of experience as an IT network and telephony specialist working at large corporations for Senior Executive
  • At least 1-2 years of hands on, technical experience in the implementation and migration of enterprise VoIP telephony for Executive. At least 2-3 years of hands on, technical experience in the implementation and migration of enterprise VoIP telephony for Senior Executive
  • Relevant experience in CISCO Telephony platform including recorders, supporting 50-seater Contact Centres.
  • Knowledge in Business Continuity Plan and Disaster Recovery in Unified Communications and Contact Centre
  • Working knowledge of Cellular devices from android to IOS units
Professional License (if any)
  • Accreditation in CISCO IP Telephony preferred
Attributes
  • Possess energy and motivation to work under pressure
  • Proactive and resourceful
  • Good communication, interpersonal and documentation skills
  • Well organised, customer focus and reliable
  • Ability to work effectively with business users.
  • Able to work after office hours\' maintenance windows, when required.
Interested candidates please send a copy of your resume to

Lynn Ho
R23114223

Recruiter\'s Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Industry

FMCG / Retail
Healthcare / Pharmaceutical / Life Science / Medical Device
Others
Public Sector / Government & Statutory Boards
Semiconductor / Electronics / Engineering

Specialization

Engineering
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs
Professional Services

Location

Central, North, East, West

Employment Type

Contract / Temp
Permanent

Salary

S$6,001 to S$10,000 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Lynn Ho Lin Ying.
CEI Registration No.: R23114223
Email: lynnho@recruitexpress.com.sg

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express

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Job Detail

  • Job Id
    JD1362780
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned