Job Description

Description

• Unified Communications and PABX
• Subject Matter Expert for CISCO Unified Communications Manager (\xe2\x80\x9cCUCM\xe2\x80\x9d) and Unified Contact Centre Express (\xe2\x80\x9cUCCX\xe2\x80\x9d), and/or VERINT Recording System.
• Support and manage day to day operations. Provide user support for incidents related to CISCO CUCM, UCCX and VERINT, Wallboard, SMS, CRM/CTI and related matters. Escalate issues to vendors or network team, as required.
• Support the Vulnerability Patching of CISCO Unified Communications, VERINT Recording System and other related systems.
• Participate in the set-up of testing on UAT and Production environments.
• Perform Telephony Move, Add, Change, Delete for organisation.
• Responsible for team\'s quick response time to users\' applications, requests, and enquiries, concerning IP Telephony.
• Responsible for managing the inventory and master list of over 2000 units of IP phones.
• Responsible for Asset Management and Audit, forecasting budget and purchase of end point devices.

Telecommunications

• Familiar with the Singapore Telecommunications and network systems.
• Coordinate with vendor(s) to handle order placement, billing, and administrative matters.
• Oversee the master database for mobile devices inventory.
• Perform telephone trunk lines and DDI inventory. Support site analysis.
• Ensure devices are enrolled to Mobile Device Management Programme for security reasons.

General

• Participate in the annual and ongoing budgeting for telephony components.
• To review workflow and processes, including Standard Work Procedures and Work Instructions.
• Perform secretariat duties.
• Assist in planning of department and corporate events.
• Explore and implement cost saving and environmental-friendly measures.
• Perform other duties as requested.

Job Requirement

• Diploma or Bachelor\'s degree or equivalent experience in IT/Telecommunications/ Engineering from a recognized institution
• At least 2-3 years of experience as an IT network and telephony specialist working at large corporations for Executive. At least 5-6 years of experience as an IT network and telephony specialist working at large corporations for Senior Executive
• At least 1-2 years of hands on, technical experience in the implementation and migration of enterprise VoIP telephony for Executive. At least 2-3 years of hands on, technical experience in the implementation and migration of enterprise VoIP telephony for Senior Executive
• Relevant experience in CISCO Telephony platform including recorders, supporting 50-seater Contact Centres.
• Knowledge in Business Continuity Plan and Disaster Recovery in Unified Communications and Contact Centre
• Working knowledge of Cellular devices from android to IOS units

Professional License (if any)

• Accreditation in CISCO IP Telephony preferred

Attributes

• Possess energy and motivation to work under pressure
• Proactive and resourceful
• Good communication, interpersonal and documentation skills
• Well organised, customer focus and reliable
• Ability to work effectively with business users.
• Able to work after office hours\' maintenance windows, when required.

Interested candidates please send a copy of your resume to

Lynn Ho
R23114223

Recruiter\'s Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Industry

FMCG / Retail
Healthcare / Pharmaceutical / Life Science / Medical Device
Others
Public Sector / Government & Statutory Boards
Semiconductor / Electronics / Engineering

Specialization

Engineering
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs
Professional Services

Location

Central, North, East, West

Employment Type

Contract / Temp
Permanent

Salary

S$6,001 to S$10,000 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Lynn Ho Lin Ying.
CEI Registration No.: R23114223
Email: lynnho@recruitexpress.com.sg

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express