Senior Executive (Training) Job in NTUC FairPrice

Senior Executive (training)

SG, Singapore

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Job Description

The Senior Executive (Training) is responsible for the design, development, coordination, and delivery of effective training programs for all operational staff, including service crew, kitchen staff, and outlet supervisors. This role ensures that all employees possess the necessary skills, product knowledge, and service standards to uphold the Company's commitment to quality and customer satisfaction.

Responsibilities

Training Program Development and Delivery

Design and Develop comprehensive training materials, modules, and standard operating procedures (SOPs) for all front-of-house (FOH) and back-of-house (BOH) functions. Conduct engaging training sessions, workshops, and on-the-job coaching for new hires and existing staff on topics such as food preparation, hygiene, customer service, cash handling, and product knowledge (e.g., traditional Kopi and Tehbrewing techniques). Coordinate with Area Managers and Outlet Supervisors to schedule training sessions and ensure minimal disruption to operations.
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Standardisation and Quality Assurance

Monitor and Evaluate the effectiveness of training programs through assessments, observation, and performance reviews to ensure consistent application of standards across all outlets. Identify training gaps and develop targeted remedial programs to address performance deficiencies. Update training content regularly to align with new product launches, menu changes, company policies, and regulatory requirements (e.g., SFA hygiene standards).
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Administration and Reporting

Maintain accurate and up-to-date training records, attendance logs, and staff certification statuses. Generate reports on training effectiveness, staff competency, and areas requiring improvement for the management team. #