Job Description

What We Are Looking For:
We are looking for a talented individual who enjoy investigative work and in-depth analysis. This person should have demonstrable analytical skills and is responsible to identify fraudulent activity, conduct fraud investigations, from detection to closure, inclusive of process improvement efforts.

Responsibilities

• Operate Fraud Management System and investigate into alarms/tickets as assigned.
• Perform analysis independently on customer profile and service application to identify suspicious transactions and high-risk patterns.
• Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud.
• Conduct interviews for fraud investigation purposes.
• Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
• Point out potential weaknesses in products, systems, processes, etc., and recommend feasible preventive/corrective measures.
• Develop and improve fraud detection methods and procedures.
• Develop and maintain the Executive Dashboard for department's centralized reporting of key performance business statistics.
• Identify opportunities to adopt new prescriptive or predictive analytics tools & techniques, leveraging on internal data assets for strategic decision making.
• Understand key business and develop analytics models and innovative techniques/algorithms and translate them into actionable/deliverable insights and effective recommendations.
• Present to findings to supervisors/management to make data-driven decisions.
• Support ad-hoc tasks & reports.

• Degree/Diploma in any discipline or equivalent.
• 5-6 year experience working as a fraud analyst or investigator in Telecommunications industry or related field experience.
• Ability to analyse trends, spot anomalies, and investigate unusual events.
• Good analytical skills and ability to provide rapid and concise summaries and resolutions to complex scenarios and problems.
• Ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent activity.
• Able to work with large amounts of data to uncover underlying patterns and trends.
• Firm and approachable individual with high level of integrity.
• Ability to work independently with minimum supervision
• Team player with strong conceptualization, excellent communication and writing skills.
• Perform necessary site visit for investigation when require
• Ability to work on weekends when require
• Preferably candidates with investigation/analytic background
• Good business acumen for problem solving
• Confident to deal with a range of stakeholders
• Excellent time management skills and ability to prioritise a demanding workload.
• Candidates with Law Enforcement backgrounds are welcomed.