Job Description

Job Title: Senior Fraud Analyst What We Are Looking For: We are looking for a talented individual who enjoy investigative work and in Job Title: Senior Fraud Analyst What We Are Looking For: We are looking for a talented individual who enjoy investigative work and in-depth analysis. This person should have demonstrable analytical skills and is responsible to identify fraudulent activity, conduct fraud investigations, from detection to closure, inclusive of process improvement efforts. Responsibilities . Operate Fraud Management System and investigate into alarms/tickets as assigned. . Perform analysis independently on customer profile and service application to identify suspicious transactions and high-risk patterns. . Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud. . Conduct interviews for fraud investigation purposes. . Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires. . Point out potential weaknesses in products, systems, processes, etc., and recommend feasible preventive/corrective measures. . Develop and improve fraud detection methods and procedures. . Develop and maintain the Executive Dashboard for department's centralized reporting of key performance business statistics. . Identify opportunities to adopt new prescriptive or predictive analytics tools & techniques, leveraging on internal data assets for strategic decision making. . Understand key business and develop analytics models and innovative techniques/algorithms and translate them into actionable/deliverable insights and effective recommendations. . Present to findings to supervisors/management to make data-driven decisions. . Support ad-hoc tasks & reports. Qualifications . Degree/Diploma in any discipline or equivalent. . 5-6 year experience working as a fraud analyst or investigator in Telecommunications industry or related field experience. . Ability to analyse trends, spot anomalies, and investigate unusual events. . Good analytical skills and ability to provide rapid and concise summaries and resolutions to complex scenarios and problems. . Ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent activity. . Able to work with large amounts of data to uncover underlying patterns and trends. . Firm and approachable individual with high level of integrity. . Ability to work independently with minimum supervision . Team player with strong conceptualization, excellent communication and writing skills. . Perform necessary site visit for investigation when require . Ability to work on weekends when require . Preferably candidates with investigation/analytic background . Good business acumen for problem solving . Confident to deal with a range of stakeholders . Excellent time management skills and ability to prioritise a demanding workload. . Candidates with Law Enforcement backgrounds are welcomed.