Job Description

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that's just the beginning. We're now hosting guests in more than 8,000 homes in 20+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn't simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We're shaping the future of living, and we want you to be part of that journey.

We are looking for a Senior Guest Operations Specialist to join our Singapore team. The ideal candidate should be a stickler for detail, proactive, standalone and skilled in general maintenance tasks, and thoughtful as to ensure that Blueground properties are continuously in pristine condition for our guests.

The role will be working closely with Singapore General Manager and local 3rd party providers (e.g., related to cleaning, maintenance) in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping General Manager informed of potential repairs and actions being taken.

This position will possibly require weekend hours and will be Wednesday through Sunday working.

What will you mostly focus on:

• Hands-on mentality and willingness to spend time "in the field" traveling between our apartments in Singapore
• Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines
• Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground's photoshoot guidelines
• Drive down operational costs and constantly improve processes, while upholding Blueground's quality standards
• Liaise, manage and negotiate with contractors, vendors, and external business partners ensuring that our guests enjoy high standards of client experience
• Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
• Perform minor maintenance tasks to ensure a positive guest experience
• Perform viewings, check-in/outs to our properties according to business standards
• Supervise external parties while working on resolving an emergency in our apartments (locksmith, plumber etc.)
• Conduct initial and final inspection of newly onboarded apartments, and conduct inspections between clients move in /move out
• Supervise, inspect the different types of works in the field (installation, cleaning , maintenance and repairs, deliveries of furniture)
• Conduct monthly warehouse visits to check the storage condition of Furniture, inventory, and ensure everything is according to Blueground standard

What we are looking for:

• 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME or large corporation
• Previous experience in contractor and service management and negotiation
• Experience working with 3PL and warehouse providers preferred
• Experience in hospitality or real estate is considered a plus
• Fluency in the local language
• Confident user of technology (email, slack, G-suite, MS Office)
• Good eye for detail and a can-do attitude
• A positive, confident, upbeat and friendly personality
• Guest-centric mindset
• Results-oriented go-getter; great at multitasking and managing competing priorities
• Exceptional communication and organizational skills
• Experience working under tight deadlines
• Strong problem-solving skills put to use in a fast pace environment
• Flexibility in schedule and working hours , with ability to put extra hours/days in accordance with business needs

Your benefits:

• Competitive salary & annual bonus
• Flexible PTO
• Enhanced parental leave
• Medical Plan
• Blueground Stock Option Plan
• Dynamic working environment with talented people
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at . To keep up with Blueground news, follow us on , and !