Job Description

Roles and Responsibilities:

• Planning, implementing, managing, monitoring, and upgrading technical and organizational measures to protect the client’s ICT infrastructure and cyber/security requirements.
• Troubleshooting security and ICT infrastructure problems.
• Integration and implementation of security products (Products such as Security Configuration Management, Secure System MFT, UBA, MFA, VM, PIM, etc.)
• Follow project implementation lifecycle and write documentation for project requirements.
• Conduct user training and knowledge transfer session
• Attend and carry out Fault Finding and Diagnosis of systems breakdowns with a focus on providing high levels of service and response times.
• Maintain records of all breakdowns and repairs allowing for analysis and compliance with ISO standards.
• Provide support in root cause analysis identified by team members together with the Superior.
• Provide 24/7 on-call and stand-by duty for maintenance and other operational support.
• Train and guide team members on the maintenance process, procedures, and systems.
• Sourcing for reasonable and reliable procurement of equipment.
• Committed to attending to any operational and maintenance issues.
• Handle customer inquiries, requests,s and complaints in a professional manner and efficient way.
• Proactive in problem-solving and following up and closing all incidents, issues, and requests timely.
• To follow all company business operations and SOP at all times.
• Participate actively in Health Safety and Environment programs, and ISO compliance activities in order to achieve Company’s KPIs, ISO objectives, and targets.
• Maintain a high standard of housekeeping at all times.
• Other operational and maintenance duties as assigned by Supervisor.

• Attend project-related activities that include deployment, implementation of Security products, and testing that comply with the client’s technical requirements.
• Lead and monitor technicians for project installation site work.
• Provide support in conducting a site survey.
• Responsible for the documentation of technical design details and proper filing in accordance with ISO requirements.
• Participate in technical discussions and provide technical assistance in preparation for all support to tender requirements.

• Degree or Diploma in Electrical and Electronics Engineering/Computer Science/Information Technology/Cybersecurity or related qualification.
• Possess good technical and hands-on knowledge in any Security and Network solutions
• A broad understanding of knowledge of virtualization, cloud services, databases, and applications is an (added advantage)
• Ability to conduct ICT Gaps, Vulnerabilities, and Risk Assessments.
• Strong analytical, problem-solving, and interpersonal skills
• Flexible working timing/location, but it may require odd working hours due to projects requirement. Working after office hours, Sat/Sun/Public Holidays, from time to time, would be expected.
• May required to provide L1 and L2 support to project teams.
• Keen in cyber security and GRC (Governance Risk Compliance) domain
• Coding/scripting knowledge (Good to have)
• Professional Certifications such as CISSP, CRISC, CCSP, etc. (Good to have)

• At least 3-5 years’ experience in a security system integrator environment
• Basic knowledge in TRM/IM8, and CCOP compliance (Good to have)
• Exposure to various Cybersecurity Frameworks eg. NIST, MITRE, etc (Good to have)

• Fast learner, resourceful, and a strong team player.
• Self-motivated, able to multi-task to meet project datelines and stipulated clients’ specifications.
• Strong analytical, problem-solving, communication, and interpersonal skills
• Ability to work independently, under general guidance.
• Possess good presentation and communication skills.
• Has keen interest and initiatives to keep up with the latest design technologies trends, such Internet of Things (IoT), Cloud Computing, AI/ML, and 5G.
• Willing to work at the project sites as and when required by work exigences.