Job Description

Job Info:

• Salary: Basic from $3000 - $4000 + AWS&VB
• Working Hour: Monday - Friday (9am - 6pm)
• Location: Macpherson

Job Scope:

• Manage, support, and monitor all aspects of the company\xe2\x80\x99s IT infrastructure
• Troubleshoot technical issues and provide timely and effective solutions
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment
• Provide application support, liaise with user and application vendor to resolve incident and recover service
• Analyze, investigate, program, test and maintain IT applications using SQL script or other software tools
• Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently
• Formulate a problem solving and decision-making approach to handle issues
• Define action and work plans to address the issues
• Classify change requests according to business guidelines and IT business project plan
• Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues. Enhance existing support process to maintain/improve service level and quality
• Develop and implement a checklist for managing service delivery
• Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management
• Assist on Project planning Manage the applications in scope, covering organizational responsibilities such as preparing meetings with outsource vendors and internal stakeholders
• Work with various solution teams such as Application Team to provide support of deployment of software releases in UAT and Production environment
• Prepare Functional, Technical and User Documentation
• Perform installation, setup, configuration, migration, upgrading and testing of software applications
• Backup support for Infrastructure as and when needed
• Support company\xe2\x80\x99s events when required
• Any other duties as and when assigned

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